Wang Shifan: Talking about how to maintain SEO customer relationship

A lot of friends asked Wang Shifan, why they always get orders, why and customer relationship has been disharmony, why customers are constantly lost? Such a problem is not bothered by the SEO industry every laborious workers! Whenever the ranking of the customer's website drops, Wang Shifan more feel want to do SEO industry inseparable from customer understanding and support. Then we novice SEO how to maintain good customer relationship, so that customers understand and to reduce their work pressure?

One, understand the customer than to understand the customer's website more important.

Understanding is the precondition of mutual trust. Many SEO workers will only spend a lot of time on the study of the customer's website, always think that as long as the site optimization went up, there will certainly be the next cooperation. This view is biased! In the absence of research on the client's personality premise of the cooperation, are not long!

How do we get to know our clients? 1. We have to have a sales base and psychological basis, not friends can learn online, no matter what line will be used in the future. 2. More exchanges with them, Wang Shifan recommended such a routine, first with QQ chat, chat to very high, you can phone phone communication, through the phone chat to them about the benefits of SEO. Of course, some customers may even bother to chat with you, such customers we only need to tidy up contact, every half month contact them once, do not let the other side nasty premise, understand and know us, wait until they need SEO services, will certainly think of us. There is a class of customers, QQ chat very high, no telephone communication, also do not need to contract, directly under the list, pay down the down payment. Like this type of customers, we can buy small gifts to them, so as to consolidate their trust, specific gift skills, the following will be introduced to you slowly.

Second, do not always money, to help customers solve the matter within their power.

Many people do SEO, is to make more money. Wang Shifan is the same, want to earn more money to support the family! But all things must not be the same. Before listening to an old customer said, before looking for Wang Shifan cooperation, is another person to help her optimize the site, each time the old customer let him help to see what the computer problem, he will call the price of 20 yuan a time, make this old customer really can't stand such love money character, after the first cooperation ended, never contact him, A period of time to see his QQ too annoying, directly pull black.

The purpose of such an example is to say that the customer's money can be earned, but must pay attention to ways and means. Do not for a penny, discarded the opportunity to cooperate with big customers. When the customer is in urgent need of help, the obligation to hand to help them, will let the customer confidence in our rapid upgrade.

Third, the maintenance of old customer relations, reciprocity must not be less.

Since ancient times, the reciprocity between friends is too normal things. Old customers as our "God", we should not neglect. How to give customers the choice of their desirable gifts?

Some friends will think, that must choose the business gift. Wang Shifan disagree with this view! Wang Shifan to many customers sent gifts, after the study found that 80% of customers do not like business gifts, meaning little! Most female customers can not be separated from eating this category, then we have to do on the food to pay attention to, of course, the premise or Wang Shifan before the 1th, must be in understanding the customer base.

Do not rush to choose gifts, and customers need to communicate more understanding, know what he wants, and then shot. The gift is the bridge to build the next cooperation. As long as your service is good enough, even if the cost of cooperation is more expensive than others, customers are willing to continue to cooperate. Give gifts to customers, is to send their own money!

Again said a bunch, do not know whether the friends have read Wang Shifan meaning. If it is helpful to everyone, it is my happiest thing! This article by the Wang Shifan service jewelry Wholesale Net www.1000star.com The original provision, reprint please indicate the copyright information!