Web user experience design is determined by detail

I've always thought of myself as a good Web user experience Designer, I design a principle, have the idea, I am the most avantgarde and the hottest website in Europe and America, I read a lot of user experience design related books, I have experienced design experience, I have hands-on ability, I am a veteran, I am good at reading data ...

Too much nonsense, directly to say that today's a case, my users with my feedback, your site is simply useless, too let people collapse.

Because it is the people who know, immediately communicate directly, what is the problem? The other side directly said, often log on, constantly prompted me password error. There are also problems with the registration process, sometimes the registration can be successful, sometimes it is failure.

I immediately proceeded to investigate, after N reasoning and judgment, also did not find the reason, and finally from his login in a detail, before finally found the cause. I found that he is in a TXT document with his regular login to other sites with the e-mail address and user name, etc., so you can copy and paste, exempt from the trouble of input. This is not new to a mildly networked user.

Problem when he pasted the user name mailbox, inadvertently will be more than a space, and just my site does not automatically handle this space ability, he was frustrated many times after finally broke out, directly to me complaining.

I'm happy to find the root of the bug and fix it right away. What makes me happy is that it gives me a lot of inspiration.

• Users are stupid, irritable, and frustrated is the last thing they want to meet.
• Feedback in iterative development missus important, this bug killed me also can not be detected, because I do not make a number of blanks and other errors
• The user who complains to you is very precious, must communicate with him, find out the reason to offend him.

So this reasoning can get

• You killed me, and I can't imagine that someone would copy more spaces to register and log in
• Since the unexpected, you need to give the most stupid users to leave the most convenient feedback interface

I am very happy to find my own shortcomings and shortcomings, which is why I write this blog in a happy mood.

Remember: The details of the product design are in the feedback!