□Applicable Time: from January 1, October 14-20, 2016 to January 1, December 31
-If the policy changes from January 1, January 1, 2017, relevant information will be notified in advance.
□Handling method: carry the purchase credential (invoice/receipt, etc.) to the original purchase channel for return
-If the purchased store cannot return the goods, contact the Galaxy Note7 customer service hotline (400-810-5858)
□Recall product: China Mobile Galaxy Note7
-No refund is required for packing box, instruction manual, and spare parts (headphones, Chargers, etc.
□Return discount:
Return: a full refund is made based on the original purchase price, and a 200 yuan subsidy is also provided.
Replacement: the consumer buys a Samsung smartphone after returning the product.
When you choose to purchase Galaxy S7 edge/S7, Samsung Electronics will provide an additional 400 yuan subsidy. When you choose to purchase other Samsung smartphones, Samsung Electronics will provide an additional 100 yuan subsidy.
Consumers who purchase products through the Samsung online marketplace, Jingdong Mall, Tmall Samsung official flagship store, and Amazon (China) channels enjoy the same value of return policy. For details, please consult Samsung customer service on the relevant website.
[Return and exchange subsidy]
| Return |
Exchange |
| Purchase Galaxy S7 edge/S7 after return |
Purchase other Samsung smartphones after return |
| $200 |
600 RMB (including 200 RMB for return) |
300 RMB (including 200 RMB for return) |
□To receive the return subsidy, you must register in advance.
-The store's Samsung shopping guide can help with the early registration when handling the return of goods. If you have any questions, please call the Galaxy Note7 customer service hotline (400-810-5858) for consultation.
If you are a consumer of Samsung online marketplace, Jingdong Mall, official flagship store of Tmall and Samsung, or Amazon (China), please contact Samsung customer service on the relevant website for the method of obtaining subsidies.
□Follow the regulations of the local carrier to deal with Galaxy Note7 mobile phone contract sales.
□Galaxy Note7 Samsung official accessories (LED cover, mirror Smart Cover, lens cover, vertical Smart Cover, wireless charging back clip) are returned from the original purchase channel. The handling method is the same as that of Galaxy Note7.
□Galaxy Note7 customer service hotline (400-810-5858)
FAQs
1. Can I continue using Note7?
-You cannot continue using the product. Please follow the recall announcement issued by the General Administration of Quality Supervision, Inspection and Quarantine to go through the return procedure.
2. Do I have to carry the purchase credential to return the goods?
-When the purchase credential is lost, you can consult the original purchase channel or call the Galaxy Note7 customer service hotline (400-810-5858)
3. Where do I need to consult about Note7 return and exchange?
-Call the Galaxy Note7 customer service hotline (400-810-5858)
Working hours:-from Monday to Sunday
4. Do you need to return the gifts provided during purchase?
-Gifts from Samsung Electronics do not need to be returned.
5. If the Note7 product fails, can it be returned?
-Return or exchange is supported. However, if the phone IMEI cannot be queried, call the Galaxy Note7 customer service hotline (400-810-5858 ).
6. Can I return the goods directly at the purchased store?
-The purchased store can return and exchange the goods. However, products purchased through online channels such as Samsung online marketplace, Jingdong Mall, Tmall Samsung official flagship store, and Amazon (China) must be returned from the original purchase channel.
7. Can I recall the Galaxy Note7 product of the non-national line edition?
-Galaxy Note7 of the non-Chinese version is not the target of this recall, but in order to facilitate consumers, the non-Chinese version of Galaxy Note7 can also be returned. For details, call the Galaxy Note7 customer service hotline (400-810-5858 ).
8. How to deal with Galaxy Note7 mobile phone contract sales?
-Because the contract policies of different provinces are different, a unified guide cannot be provided, and relevant regulations of local operators should be followed.
9. How to register for return in advance?
-You must use the Galaxy Note7 mobile phone for advance registration.
-Press the Home key to start S assistant. Click the "membership discount" menu and enter your mobile phone number.
-For details, please contact the Samsung shopping guide at the store or call the Galaxy Note7 customer service hotline (400-810-5858)
