What customers want is different from what they say

 

In the process of software development, we may have to deal with customers every day. What kind of products are welcome to users may not be so considerate.

For example, when the product manufacturer investigates the customer's needs, it knows that the customer wants a razor with a rough size. This requirement is clear. But when we make a razor that is a bit rough, the customer may not be interested in this razor. Do the customer really want a razor ?? The same is true in the process of software design and development. Customers want you to fulfill a series of requirements based on their ideas, which leads to a change with the customer. What is the problem?

In actual work, we are often reminded to guide our design with demands. Of course, there is no problem, however, if you do not realize the meaning, software development will face endless variable headaches. In the above example, do customers really need a razor with a rough size ?? Of course not. When we continue to ask why, the truth will be revealed. Originally, the customer did not want the razor to slide from his hand. Maybe the rough razor is not a good design plan, however, the customer misled those who did not continue to ask why, resulting in product development failure. Therefore, we only need to ask why we needCustomer orientation has become customer orientation. BesidesAsk more whyThere are many other methods. I think the most important method is the realUnderstanding customer businessAnd truly treat ourselves as a customer. Of course, this may not be very easy for some projects, but we can continue to succeed even if we can understand more, instead of complaining about how abnormal the customer is or what the customer needs, you must know that the customer also wants to do a good job. You know, in this industry, we are professional, and it may be better to design more easy-to-use software for our customers after understanding the customer. Therefore, what the customer really wants and how to achieve it may be different from what the customer really wants.