What is OSS/BSS

BSS: Business Support System
OSS: Operation Support System
MSS: Management Support System

(Boss: Business and Operation Support System, Telecom Business Operation Support System) in enterprises (especially in the telecom industry) it Strategic Planning occupies an important position in the three pillars. for boss, it is unified for customers; for telecom operators, it integrates the Business Support System (BSS) and Operation Support System (OSS), and is a comprehensive business operation and management platform, it is also a comprehensive management platform that truly integrates traditional IP data services and mobile value-added services. BSS is intended for carrier businesses and services, while OSS provides technical (especially computer) Support and Management for BSS. OSS is available only when BSS is available. From the perspective of dialectics, BSS determines OSS, but OSS is counterproductive to BSS, both of which are indispensable.

BSS usually refers to systems such as billing, settlement, accounting, customer service, and business.
OSS usually refers to network management, network optimization, and other systems.

OSS/BSS is a support system integrating telecom operators and sharing information resources. It consists of network management, system management, billing, business, accounting, and customer service, systems are organically integrated through a unified information bus. It not only helps operators to develop operational support systems that meet their own characteristics, but also helps them determine the system's development direction and also helps users develop system integration standards, improve and improve user service levels.

As an efficient information management system, OSS/BSS has been widely used by telecom carriers outside China and has accumulated many success stories in practice. The OSS/BSS solution tends to be improved in this process. However, there is no mature OSS/BSS System in China. The network management system, billing system, billing system, and customer service system of telecom operators are all different systems without organic integration. Currently, the world's leading OSS/BSS suppliers mainly include tibco, portal, HP, Concord, syndesis, sun, and micromuse. Cisco, Asiainfo, tongtian and other vendors have also opened OSS/BSS labs in China.