What should I do if my Samsung mobile phone (Android 4.1) cannot connect to my computer normally?

1. Unable to connect to the computer

No mobile phone driver is installed on the computer

: Because some computer systems lack program files, we recommend that you download the Kies software and try again.

Follow these steps to open the Device Manager and check the android driver (the WIN7 system is used as an example below ):

1. Right-click computer and select Properties ].

 

  

 

2. Click the Device Manager tab.

 

 

3. Click Universal Serial Bus Controller. If a yellow exclamation point appears under this option, the driver needs to be installed.

 

 

 

Mobile phone driver installed on the computer

: In addition to installing the driver, connecting to the computer is also related to disabling USB debugging options and computer configurations on the mobile phone.

Mobile phone USB debugging option not canceled

: Connect to the computer. You must first disable the USB debugging option on your phone.

 

1. In the standby status, click application ].

2. Click set ].

3. Slide the mobile phone screen with your finger up and select Developer options ].

4. Cancel the USB debugging check.

 

5. Connect the data cable directly to the mobile phone and the computer. No operation is required on the mobile phone.

6. after the connection is successful, the mobile device drive letter will pop up on the desktop, and then open the device (if not, you can enter my computer and find the mobile device drive letter with the mobile phone model, double-click to enable data transmission between the mobile phone and the computer.

 

 

 

The computer does not recognize the mobile phone driver

: If the system prompts an unrecognized driver after connecting to the computer, we recommend that you enable the Kies software to reinstall the driver.

 

1. Disconnect the phone from the computer, open the Kies software, click [solve the fault connection], and reinstall the driver.

 

 

2. Click start ].

 

3. Click finish ].

 

 

The computer does not meet the configuration requirements

: If your computer is Windows XP, check the Windows Media Player version on your computer.

1. The computer configuration requirements are as follows:

 

 

 

2. Check the computer Windows Media Player installed, check the computer Windows Media Player version is above 11, if the version is low, it is recommended to log on to the following URL: http://windows.microsoft.com/zh-CN/windows/products/windows-media-player

Download the latest version of Windows Media Player.

 

 

Files cannot be transmitted after two connections to the computer

Phone disk not recognized

: If a password or a pattern lock is set for the phone, the disk cannot be displayed when the phone is connected to the computer in the locked status.

If your mobile phone is connected to your computer, only a removable disk with a mobile phone model is displayed, but you cannot view the files on your mobile phone after opening the disk, we recommend that you check whether the mobile phone is locked by PIN or pattern. Please unlock the mobile phone and then click the removable disk.

Connect to your computer when your phone is locked:

 

 

Connect to your computer after unlocking your phone:

 

 

The problem persists after the above operation.

1. Change the USB interface of the computer. We recommend that you use the USB port behind the host for the desktop.

2. Disable anti-virus software or firewall on your computer.

3. It may be related to the computer system compatibility program, or you can try to connect to another computer.