I have to say that there are many bad sellers on Taobao, and we will try to complain to them if they encounter bad sellers. HoweverTaobao complained to sellersThere are also restrictions on time and conditions. Let's take a look at it with Xiaobian.
All complaints and rights protection initiated by Taobao buyers are time-based and must meet the following time conditions:
1. When the transaction status is "transaction closed", you can initiate the following types of complaints: Violation of commitment, violation of delivery time commitment.
2. When the transaction status is "successful", you can initiate the following types of complaints: after-sales assurance service (including anti-fraud service), unreceived arrivals, and malicious harassment.
After-sales assurance service (including anti-consumer protection)
Within 0 to 15 days when the transaction status is "successful"
Within 0 to 15 days after the transaction status of the unreceived goods is "transaction successful", the transaction status is "transaction closed" and the transaction status is "transaction closed".
Within 0-15 days after the buyer successfully applied for a refund 72 hours after the payment is made in violation of the delivery time and the transaction status is "closed", the seller maliciously evaluated the transaction success within 0-15 days, in addition, the medium rating or negative rating has taken effect, and the malicious harassment transaction status is "transaction success". Within 15 days after the electronic certificate transaction product is written off
When it comes to digital and other long-time warranty issues, the period between them is long, reminding buyers to keep valid Alibaba TradeManager chat records with sellers, if any problem occurs in the future, contact Taobao customer service for help in coordination.
Next, we will initiate a complaint to raise the right to protect the rights if Taobao's recharge bill is not received ~
First, log on to Taobao & rarr; my Taobao & rarr; purchased baby, check the closed order, or the order that has not been delivered at the specified time
Click the seller to complain, and fill in the relevant complaint information, such as the complaint type, additional messages, and upload creden! Last submitted application
(PS: upload the credential. If the recharge bill is not received, you can log on to the 10086 official website to query the recharge record and upload the screenshot as the credential !)
Considerations
If a purchased item is a virtual item, the buyer shall apply for a refund within 15 days after the transaction is successful because it fails to receive the goods. If the use of the virtual item is shorter than the time limit, the buyer shall apply for a refund within the term of use of the virtual item.
If the received goods are not in conflict with the description, the buyer shall apply for a refund within 15 days after the successful transaction.
In terms of in-sales disputes, the buyer shall, after payment, make a refund application before confirming receipt or within the time limit for making payment in Taobao rules.
