1. Check whether the phone card is in a normal service status. If the phone card is out of service or the phone card is in arrears, you cannot receive text messages normally. We recommend that you call customer service to inquire about the mobile phone charges.
2. When transferring and transferring money, you should note that the maximum amount is 20000. The default amount of the online banking business of the bank card. If it exceeds 5000, you cannot get the verification code sent via text message.
3. If you have not made an online payment or changed your mobile phone number or the mobile phone number in Alipay, and you have not modified it in the bank, the text message may be sent to your previous number, or you may not be able to send the phone number normally. At this time, you need to check your Alipay number and change the phone number at the bank.
4. When the gateway receives too many requests too busy, it will also lead to SMS Delay. Therefore, if you cannot receive the SMS verification code all the time, don't worry. Wait patiently, you may receive a text message in the next minute.
5. With the prevalence of the fraud industry, security software has been downloaded more or less on our mobile phones. These software may cause your text messages to be intercepted, we recommend that you check whether the information is received in the interception box of these software.
6. Sometimes an exception occurs in the network communication system, which may lead to text message delay or even loss. At this time, the text message verification code cannot be normally received, so when you are not in a particularly urgent situation, we recommend that you do not repeat the operation. Wait for a moment before performing the operation.
Cause Analysis officially provided
1. When you pass through the gateway, network communication exceptions may cause loss of text messages or delayed receipt of text messages. Please wait.
2. Poor mobile phone status and poor signal. It is recommended that you try to shut down for about 30 minutes, or take out the phone card and install it on another phone.
3. Check whether your mobile phone has enabled system text message blocking, or install some text message blocking software. We recommend that you install a mobile phone card for another mobile phone and try again, or open the software for blocking text messages to view blocked text messages.
4. The mobile phone is used as a security verification tool for your account. You are advised to change your mobile phone number. If your mobile phone number is not around for the time being, you are advised to return it to your family or friends. If you are in a hurry, you can ask your family (friends) to forward the verification code to you before proceeding.
5. You cannot receive text messages when your phone is out of service or in arrears. If the phone is still used, you are advised to recharge your phone before using it.
6. If you use quick payment for payment or contract signing, Alipay has changed its phone number, but the text message is still sent to the previous mobile phone number. Please contact the bank to change the phone number reserved by the bank and try again.