Why does the Chinese Internet phone call account number or password error when landing software?

1. Please carefully check the account number or password is correct, there is no case sensitive. Can try to log on the official network, if the login is not on the account or password is incorrect, you can click on the official online "forgotten password" through the registration of the mailbox to retrieve the password.

2. Open the official website of China to enter into the Personal account Management Center, if the official online log on the software can not login, please check the status of the account, as shown:

If the account status display is disabled, you cannot log on to the software, which can be disabled for several reasons:

1. Account operation involves some sensitive matters or is illegal use. Such as: The message sent to the content contains sensitive characters, sent the offending text message or repeatedly dialed the same not connected to the phone.

2. Account expiration: Charge until the end of the year after the use of effective, expired balance will automatically clear zero, the need to recharge the official online arbitrary face value of the phone activation account, you can access the software. It is recommended that users should be able to recharge their accounts at any value two days before their account expires, and the validity period will be extended for one year automatically. (after the recharge can pay attention to the software Recharge Center or in the Personal Account Management Center to view account expiration of the specific expiry date)

3. Server failure: Accidental cause of the computer room failure may affect the partial user account can not be logged in. (Will be in China through the QQ customer service on the notice)