Why Windows did not find my device

make sure that sharing is enabled

To connect to a device or computer on your network, friends, make sure that the network you are connected to is enabled for sharing. You can also enable sharing by joining a homegroup to share pictures, music, videos, documents, and printers with other people in your homegroup.

　　Use advanced printer settings

If you have added a printer, you can try using advanced printer settings.

To add a printer in advanced printer settings

1. Open Add Printer in the following ways: Swipe from the right edge of the screen, click "Search" (if you use the mouse, point to the upper-right corner of the screen, then move the pointer down, click Search), enter advanced printer settings in the search box, and then click or click "Settings" and " Advanced printer settings. "

2. Do one of the following: Select a printer in the list. Click or click the printer I want is not in the list, and then type the name of the printer or select one of the other options.

3. Click or click "Next" and follow the instructions.

　　Make sure Bluetooth is enabled

If your computer can connect to a wireless device, check to see if Bluetooth is enabled. Turn on your computer settings by tapping the right edge of the screen and clicking Search (if you are using a mouse, point to the upper-right corner of the screen, then move the mouse pointer down, and then click Search). Type Bluetooth in the search box, and then click or click Settings and turn on or off wireless communications. Under wireless devices, click or click the Bluetooth control to enable Bluetooth.

Make sure Bluetooth is enabled and that other wireless devices are turned on and can be found

Turn on the device and let the device be discovered. To find out how to make your device visible, check the information that came with your device or visit the manufacturer's website. The methods that make the device available may vary greatly depending on the device.

If your device has a wireless switch, be sure to turn it on. The switch may be on the front or side, and may be small and unmarked. Check the information that came with the device to see if a picture shows its location. Also, be sure to turn on wireless communication and turn off flight mode.

If you still experience problems connecting to your device, try using the Hardware and Device Troubleshooter to troubleshoot common problems.

　　Make sure the network device is turned on

Before attempting to connect to a network device, such as a printer or another computer, make sure that it is turned on.

　　Try using the troubleshooter

For a wireless device or a device connected to a homegroup, you can try to run the troubleshooter to troubleshoot some common problems.

Open the HomeGroup Troubleshooter in the following ways: Swipe from the right edge of the screen to the middle, click "Search" (if you use the mouse, point to the upper-right corner of the screen, then move the pointer down, click Search), enter the troubleshooter in the search box, and then click or click Settings and troubleshoot. Click or click Network and Internet, and then click or click HomeGroup. The system may require you to provide an administrator password or confirm your choice.

Open the Network Troubleshooter in the following ways: Swipe from the right edge of the screen, click "Search" (if you use the mouse, point to the upper-right corner of the screen, then move the pointer down, click Search), enter the Network Troubleshooter in the search box, and then click or click Settings and Identify and fix network problems.

Open the Hardware and Devices troubleshooter in the following ways: Swipe from the right edge of the screen, click "Search" (if you use the mouse, point to the upper-right corner of the screen, then move the pointer down, click Search), enter the hardware and device in the search box, and then click or click "Settings" and " Find and troubleshoot device problems. The system may require you to provide an administrator password or confirm your choice.

　　Please contact the device manufacturer

See if the information that came with the device contains troubleshooting tips. You can also check to see if information and new drivers are available on the support page of the device manufacturer's website.