win7/win8.1 free Upgrade WIN10 Official Edition FAQ

Today, Microsoft announces that Windows 10 official edition will be released on July 29, when genuine Win7 and Win8.1 users can upgrade to Win10 free of charge. At the same time, the Microsoft website also ushered in the revision, and answered some Windows 10 free upgrades related issues, the following small series for everyone to bring win7/win8.1 free upgrade WIN10 official version of the FAQ, detailed below.

When will the WIN10 be launched?

Win10 will be released on July 29, 2015.

What is the point of booking a Win10 free upgrade version?

We will provide WIN10 free upgrades for eligible Windows7 SP1, Windows 8.1 updates, and Windows Phone 8.1 devices within a limited amount of time. This allows you to take full advantage of this free offer and experience the system before WIN10 releases.

Can you really upgrade for free?

Yes. WIN10 is a free upgrade to eligible Win7 SP1, Win8.1 updates, and Windows Phone 8.1 devices. The free upgrade version is available one year after the Win10 release. After the upgrade, you will be able to enjoy the Win10.

What equipment meets the free upgrade criteria?

While our goal is to enable most devices running Win7 SP1, Win8.1 updates, and Windows Phone 8.1 to meet the upgrade requirements, some hardware/software requirements are set, and the availability of functionality may vary depending on the device. The device must be connected to the Internet and Windows Update enabled.

Note: You may need to pay your ISP fees. Some versions are not in the upgrade range, including the Win7 Enterprise Edition, win8/8.1 Enterprise Edition, and Windows Rt/rt 8.1. In addition to this offer, effective software for subscription volume licensing ensures that customers can also enjoy the benefits of upgrading to WIN10 enterprise-class products/services. Whether the Windows Phone 8.1 device can be upgraded to WIN10 may vary depending on the OEM, mobile operator, or custodian.

How to book a free upgrade version?

The free upgrade version is available through the "Get WIN10 Application" subscription. To find this application:

• Click the small Windows icon at the far right of the taskbar.

• Click "Subscribe for free Upgrade" in the application window.

• Enter your email address to confirm this reservation.

• All settings are complete. You do not have to assume any obligation and may cancel your reservation at any time. WIN10 will be released later this year, and you will be notified automatically when the system is available for installation.

Do I have to make a reservation for each of my eligible equipment?

Yes, subscriptions are associated with the device rather than the user, so if you want to subscribe to a free upgrade for each device, you will need to complete this process for each device individually.

What is "Get Win10 application"?

"Get WIN10 Application" is provided to support a free upgrade for PCs and tablets running Win7 Service Pack 1 (SP1) and Win8.1 updates. The application can manage subscriptions, provide WIN10 information, and Upgrade Advisor who can check if your device is compatible with WIN10.

Why can't I see "Get WIN10 Application"?

Most PCs running Win7 Service Pack 1 (SP1) and Win8.1 updates provide "get WIN10 applications".

You will not see the application in the following situations:

• Your device is not running Win7 SP1 or Win8.1 update.

• Need to check the version of Windows you are running? See here for instructions

• You are running an enterprise version of Windows that is not eligible for this offer.

• Windows Automatic Updates are not enabled on your device.

• Your device does not meet the minimum system requirements.

• Your device is not connected to the Internet.

• However, if your device meets the requirements, we will continue to study updates that can improve the device experience (such as publishing new drivers).

Why can you always see the notice about WIN10?

If you are running a Win7 Service Pack 1 (SP1) or Win8.1 update, you may receive regular notifications similar to what is shown here. These notifications are meant to remind you that WIN10 is about to be launched and that you will be able to install a free upgrade version within a specified period of time after the system is launched.

If you do not receive a notification, can you continue booking?

Not all devices will display notifications at the same time, so we may have some latency when we launch WIN10 to all supported devices. Here are a few other possible reasons why you cannot see the upgrade notification:

• Your device is not running Win7 SP1 or Win8.1 update.

• Need to check the version of Windows you are running? View here for instructions.

• You are running the Windows Enterprise Edition.

• Windows Automatic Updates are not enabled on your device.

• Your device may not meet the minimum system requirements.

• Your device is not connected to the Internet.

However, if your device meets the requirements, we will continue to study updates that can improve the device experience (such as publishing new drivers).

If your device is eligible, you can still subscribe to the WIN10 upgrade version, even if you do not receive a notification. You can start a reservation by simply opening the Get WIN10 application.

How do I confirm the reservation is completed?

If you enter an e-mail address, you will receive a confirmation email. You can also view your subscription status in the following ways:

• Right-click the Get WIN10 application or the Windows icon at the far right of the taskbar.

• Select "Check upgrade status"

What happens when you make a reservation?

When you have finished booking, you do not need to come back for inspection. When WIN10 is available for installation (which is expected to be released on July 29, 2015), a notification similar to what is shown here will be displayed on the desktop. Click or click the notification that is displayed, follow the instructions, or schedule the upgrade to be installed at the appropriate time.

Can my PC or tablet computer run Win10?

If you are running the Win7 Service Pack 1 (SP1) or Win8.1 update, you can check your computer by using the Upgrade Advisor in the Get WIN10 application. The tool scans your device and tells you if the device is compatible with WIN10. In addition, it checks for any known compatibility issues with desktop applications, interconnect devices, or PC components.

It is also a good idea to view the WIN10 system requirements. The availability of a feature may vary depending on the device.

Can I use all of Win10 's features on my current device?

Some WIN10 features will require advanced hardware, and the availability of functionality may vary.

Are my devices and applications compatible with WIN10?

We want most users to upgrade smoothly, and you can check your computer by using the Upgrade Advisor in the Get WIN10 application. The tool discovers known issues with desktop applications, interconnect devices, or PC components, and displays issues that may affect your upgrade. If there are any initiatives that can be used to solve these problems, we will list them. Keep in mind that we cannot collect information about all available applications or devices, so it is not guaranteed to be a complete list containing all possible compatibility issues.

What is the WIN10 Upgrade Advisor?

WIN10 Upgrade Advisor can personalize your PC or tablet to tell you if WIN10 is compatible with your device. Also, if it detects any known compatibility issues with your desktop applications, interconnect devices, or PC components, these issues are listed in the report. If there are any initiatives that can be used to solve these problems, we will list them. Keep in mind that we cannot collect information about all available applications or devices, so it is not guaranteed to be a complete list containing all possible compatibility issues. The following describes how to find Upgrade Advisor in Get WIN10 application.

• Open "Get WIN10 application" at the far right of the taskbar.

• Click the menu icon.

• Click "Check your Computer".

What does it mean to be incompatible with some content?

Our goal is to make most devices compatible with WIN10 and not to have significant incompatibility issues. However, in some cases, you may encounter this problem. Typically, incompatibility issues can be grouped into the following four categories:

• Application incompatibility-incompatible applications indicate that the application can be run on your current computer, but may not function properly on WIN10. Incompatible applications may have only unimportant functional problems, or they may not work at all. In some cases, we may need you to uninstall the application during the upgrade process because it interferes with the installation process and prevents it from completing properly. Depending on your application, you may be able to reinstall the application after you upgrade to WIN10.

• Incompatible devices-incompatible devices indicate that the device can be run on your current computer, but may no longer function properly on WIN10 due to lack of driver support. This can result in an experience demotion (for example, the monitor does not support high resolution) or the entire device cannot run. However, the manufacturer may provide support for the equipment in the future. Some devices or computer components may be critical to ensuring Win10 uptime, and you will not be able to upgrade to WIN10 if such devices are incompatible.

• Computer Settings-A specific configuration of your computer may cause WIN10 to be installed on this computer. In some cases, you can take steps to mitigate this problem during the installation process. In other cases, we may require a fresh installation of Win10, which means that only your personal files will be retained after the upgrade is complete.

Windows Media center-If you use Windows Media Center, we will remind you that Windows Media Center is not available on Win10.

What version of WIN10 will I get when I upgrade?

Upgrade SKU Mappings

The following chart describes the WIN10 version that will be installed when you upgrade from the original Win7 or Win8 version free of charge. Prior to the upgrade, Windows.com will provide a list of features for WIN10 Home and WIN10 Professional editions.

* You must run the latest version of Win7 (Service Pack 1) to obtain a WIN10 free upgrade via Windows Update.

* * You must run the latest version of WIN8 (Win8.1 Update) to obtain the WIN10 free upgrade version via Windows Update.

Also applies to Win8.1-specific country/region versions, Win8.1, Win8.1 (including Bing).

Whether Windows Phone 8.1 devices can be upgraded to WIN10 may vary depending on OEM, mobile operator, or custodian

The "N" and "KN" versions follow the parent version of the upgrade path (for example, Win7 professional N will be upgraded to the Win10 Professional Edition).

Some versions are not in the upgrade range: Win7 Enterprise Edition, win8/8.1 Enterprise Edition, and Windows Rt/rt 8.1. In addition to this offer, effective software for subscription volume licensing ensures that customers can also enjoy the benefits of upgrading to WIN10 enterprise-class products/services.

Can I cancel Win10 upgrade subscription?

OK, you can cancel the reservation at any time before you install WIN10. The cancellation method is as follows:

• Right-click the Get WIN10 application or the Windows icon at the far right of the taskbar.

• Select "Check upgrade status"

• Select "Cancel Booking"

Can I book Win10 for Windows Phone?

This upgrade/booking process is only available for PCs and tablets. For most Windows Phone 8.1 devices, we will provide WIN10 upgrades through OEMs, mobile operators, and hosting providers. Stay tuned for more information released later this year.

In addition to the adoption of Microsoft, there are ways to get WIN10 free upgrades?

Chinese users with genuine Windows devices can upgrade their official partners such as Tencent and Qihoo through Microsoft or WIN10, and get free upgrades.

What is the difference between an upgrade through Tencent or Qihoo and through a Microsoft upgrade?

If the user upgrades through Microsoft, WIN10 will retain the user's original settings. If the user through Tencent or Qihoo upgrade WIN10 will bring some custom features, the scope of which includes anti-virus software and preset browser search engine and browser home and so on. Users can decide whether to keep the above settings after a successful upgrade.

Any other questions? Let's help.

You can see in the community forums if your questions have been answered, or you can post new questions. When the upgrade is available, Microsoft Answer Desk will provide you with one-on-one support if you need our help. Then the IT House will also bring you to upgrade troubleshooting, please continue to pay attention.