Winxp cannot be shut down normally

One day, my colleague asked me for help. His computer could not be shut down normally. After a shutdown command is executed, the computer cannot be automatically powered off, but the screen displays "you can safely shut down the computer". In this case, the computer can be shut down only after several seconds of power switch, but it is always troublesome.

My colleague installed the Windows XP operating system. At first, I suspected that the BIOS version of the motherboard was too low to support the advanced power management ACPI. I found "acpi function" in the BIOS when I started the system, it has already been set to "Enabled". To ensure that the BIOS version supports advanced power management for Windows XP operating systems, I specially downloaded the latest BIOS refresh program for this motherboard from the Internet, however, the fault persists after refresh. Then, I tried to disable "ACPI FUNCTION" (set to "Disabled") and then set it to "Enabled". However, after Windows is restarted, it is still the "face ". Check the information and find that if the motherboard driver is not properly installed, it may affect normal shutdown, so install the Intel chipset motherboard Driver (the motherboard is an i845 chipset). This time it will succeed, but it still does not help. I was a little discouraged. I suddenly remembered to ask my colleagues about the previous status of the computer. My colleagues said, "In the past, Windows 2000 operating systems could be shut down normally, but since Windows XP was installed, it has become like this." The author then asked him how to install Windows XP. He said that the Ghost file was cloned by someone else, which caused the author to be "alert ". You need to know that most of Ghost clones only copy information such as files and hard disk partitions, but it is likely that detailed configuration cannot be performed. I immediately went to the "Device Manager" to check that "Standard PC" was found in the "computer", and compared with other Windows XP systems, the corresponding display should be "Advanced Configuration Power Interface (ACPI) PC". It seems that there is a problem here, So I right-click and choose "Update driver" to bring up the Update Wizard, select "Install from list or specified location (Advanced)", then select "do not search, I want to select the driver to install", select "Advanced Configuration Power Interface (ACPI) PC, click "Next" to complete driver installation. Restart the computer and find the new hardware and configure the corresponding driver. Then, try to shut down again and the power supply is automatically cut off.

After this fault repair, I think there are two points that should attract our attention: 1. when solving a computer fault, first ask the user about the status before the fault occurs, and the more detailed the better, this can avoid a lot of detours; 2. when installing the operating system, especially Windows XP and Windows 2000, it is best not to use Ghost for cloning, but to install it properly, so that the Windows Installer can automatically identify and configure the main driver, otherwise, problems similar to the above may occur.

Pop prompt: The above is just for your reference. It is not because you cannot shut down the server. The specific cause is solved.