With Symantec knowledge base, cainiao experts

There should be a few friends who use the Norton series anti-virus software. They often see help posts on forums, such. In fact, symantec's Chinese website provides a very large knowledge base, listing many common problems. You may wish to take a look at it first. Maybe you can become an expert through this knowledge base.

Open hosts:

　　Step 2: select products and versions

Supported Products include Norton AntiVirus, Norton Ghost, Norton Internet Security, Norton Personal Firewall, Norton SystemWorks, pcAnywhere, WinFax PRO, etc. For example, I chose "Norton AntiVirus" here ", next, select the version number and click "continue" to go to the next step.

　　Step 2: select the problem to be solved

From the window shown in figure 1, we can see that there are many types of problems supported here. Of course, we are concerned with virus problems, LiveUpdate problems, and error information problems, for example, select "error message problem ".

　　Step 2: Check out popular articles on this issue

Next, you will see some of the most popular questions. Click the link and you will see the relevant descriptions and answers, example 2 shows a solution with the error "Norton AntiVirus isolates or deletes a Trojan horse or the program does not run after the worm is deleted,

　　Step 2: search for or browse the Knowledge Base

If you do not find the expected answer, you can search the knowledge base to find a solution to a common problem. First, you need to enter a keyword to describe the problem information in the search box or enter a statement for the error message, note that you can use quotation marks and then click the "Search" button on the right. You can also use different keywords to search multiple times. If you think it is too difficult to search, you can directly browse all the articles in it, as shown in 3. Expand "General" and then you can browse a wide range of information, use the Previous and Next buttons to move back or forward.

If the answer cannot be found in Chinese, you can try to search in English because more answers are received in the English knowledge base.

If you still cannot find the answer through the above steps, click "continue" in the lower-right corner of the page to contact the Technical Service staff for consultation. You can contact the Technical Service staff by letter or by dialing 800 for free, unfortunately, no email support is provided, but you can get the email number through "feedback" in the navigation bar.