Failure analysis may be the problem with Word. All the way through word in My computer: c:documents and settingsadministratorapplication Datamicrosofttemplates found a "Normal.dot" file. We just need to delete this file or move the file to another disk, and then change the file name. You can open Word by completing the operation. As shown in the figure:
That's all you have to do when word turns on an error. I hope it will be of some help to you.