Click Start, and then click Run ".
2. The "run" dialog box is displayed. Type regedit and click OK ". The Registry Editor opens.
3. navigate to the following keys:
HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsNTCurrentVersionWinLogon
4. You will see that the value of GinaDLL is equal:
: WINNTSystem32awgina. dll
If the GinaDLL value does not appear, skip to step 12.
5. Double-click GinaDLL to open the "Edit string" dialog box.
6. Replace awgina. dll with msgina. dll, and click OK ".
7. navigate to the following keys:
HKEY_LOCAL_MACHINESoftwareSymantec
8. Click the pcAnywhere folder in the right pane and press the Delete key.
9. navigate to the following keys:
HKEY_LOCAL_MACHINESystemCurrentControlSetServices
10. Click the AW_HOST key in the left pane, and then press the Delete key.
11. In the left pane, click awhost32 and then press Delete.
12. Disable Registry Editor.
13. Check that the MSGINA. DLL and VGA. DLL files appear in the WINNTSystem32 folder on the hard drive (for Windows XP
<SystemRootDrive>: WindowsSystem32 ). If it does not appear, you must copy it from another location to the... System32 folder.
14. confirm that the VGA. SYS file appears in the WINNTsystem32drivers folder on the hard drive (for Windows XP
: WindowsSystem32Drivers ). If it does not appear, you must copy it from another location to the... System32Drivers folder.
15. restart the computer.