One, the first step
First confirm that your network is supported by the fast bird, and then reconnect the broadband dial-up or restart the router, the light cat and so on.
Thunder Fast bird support provinces and cities:
Fujian, Jiangxi, Anhui, Hunan, Chongqing, Zhejiang, Ningxia, Sichuan, Hainan, Shandong, Tibet, Tianjin, Guizhou, Liaoning, Guangxi, Beijing, Yunnan, Xinjiang, Gansu, Shaanxi, Hebei, Henan, Heilongjiang.
Only supported by individual cities: Shanxi (Taiyuan only), Hubei (Wuhan only)
Support Broadband Type:
Currently, all the provinces have been supported by speed-increasing fiber and ADSL.
Second, step two
If the first step does not solve the problem, suggest feedback to the Thunderbolt official.
December 4 Updated V1.0.3.32 version use appears "prompt: Your network temporarily does not support the Internet acceleration" ", please fill in" Problem feedback "in all the content," submit "use" Save to local "to generate software problem feedback, the contents of the document pasted here to facilitate our query positioning problem.
Main problem Collection Direction:
1, there is no obvious acceleration after the successful acceleration, and many attempts to restart the dial-up device (CAT) can not be resolved.
2, before there is a successful speed record, but now can not speed up, and many attempts to restart the dial-up device (CAT) can not be resolved.
3, the normal use of accelerators, but the client has been pop-up speed failure or stop prompts, and many attempts to restart the dial-up device (CAT) can not be resolved.
4, other circumstances.
Thunderbolt Official feedback Address: http://bbs.xunlei.com/thread-383758-1-1.html