18,000 yuan online buy ipad change paper

Washington (reporter Jia Zhangshan) spent 18,000 yuan on the Internet to buy 3 ipad 2 tablet computer, received a package opened found only a pile of waste paper, the buyer angrily in Taobao forum post complaints.　　Yesterday, Taobao said, has been 18,000 yuan payment first paid to buyers. April 20, "li831" bought 3 3G versions of the Apple ipad 2 tablet in a five crown store on Taobao. April 29 buyers received the package, but was shocked to open, inside an ipad 2 also no, only a pile of waste paper. Buyers did not sign for emergency contact Taobao hotline for complaints, and immediately return the goods to express. Buyers then contact the seller, the seller said the problem may appear in the Courier link, is the Courier Link retrospective investigation, and asked the buyer to issue the certificate issued by the post, proved that the box after the actual receipt of waste paper. "The seller still asked me to provide a post Office certificate to prove that I was unpacking the contents of the box, I was really very strange, I would like to provide proof that, as your seller, you can provide a proof to prove that you have been boxed in 3 ipad 2?" May 2, the buyer to Taobao submitted a rights application. In accordance with the regulations, the seller must be within 48 hours of the buyer's rights application response. In the meantime sellers say is with the logistics investigation reason, has not been fruit. 48 hours after Taobao customer service intervention. May 4, Taobao customer service and buyers telephone communication, the start of the current compensation, will be more than 18,000 yuan to enter the buyer to pay the account number, the buyer agreed. May 5 10 o'clock in the morning, the first payment arrives at the buyer's account.　　Taobao said that it will then be held responsible for sellers, if the seller in the course of the transaction of mismanagement or other fault, will be punished according to the rules, the circumstances serious until the seizure of shops. For the processing results, the buyer "li831" that "protection is a success", "the seller has sincerely apologized to me, Taobao also sent a dedicated staff to explain to me in this matter in each process." "18,000 yuan online purchase of the ipad to change paper" issue in fact, in the postal EMS link. "The seller will send the compensation document to me to see, Taobao personnel also verified this situation, is true." Things to now, I can only be helpless in our country's logistics system. Can say, Taobao can tube to the seller, to assist buyers, and the seller in this matter is indeed in a passive position, we are noisy to go, people in the EMS there, because we take him no way ah. Taobao can not take it, the sellers dare not offend him, I will not even say it. "From last year, Taobao began to implement the whole network shopping security services, the establishment of 300 million yuan consumer protection Fund." The consumer in Taobao any shop the transaction dispute, cannot and the seller reached the effective negotiation, the Taobao will all first cushion compensates the consumer. At the same time, Taobao in a number of prominent positions in the page to set up the entrance, so that consumers can launch 24-hour rights and inquiries at any time the progress of complaints, so that the rights more convenient and transparent.