24 Vouchers Wrong user information a recharge card back and forth toss consumers

Because the instructions on the group buying site is not clear, causing users to fill in information errors, and can not receive the purchase of things. After the incident, the customer service staff also mistakenly changed the information, resulting in the delay in receiving time.　　Recently, Mr. Yu met such a depressing thing. At the end of July, Mr. Yu 24 coupons on the website to 94 yuan to buy 3 pieces of 100 Yuan Universal OK Special Recharge card, because the provision of a mobile phone number can only buy one, so Mr. Yu with 3 mobile phone number 3 times to buy 3 Zhang. "In buying the first card, there is a column in the purchase information to fill in the address, format also for the address format, I put the address of the unit to write up," Mr. Yu said. Mr. Yu submitted an order suddenly realized that there is no place in the purchase information to fill out the OK Membership card number.　　He went back and looked again at the purchase process instructions to see that the address bar should fill in the card number, not the address. Mr. Yu immediately call 24 coupons customer service, customer service said in the background can help Mr. Yu change information, so, Mr. Yu was reported on his card number, and then, with another two mobile phone number to buy 2. According to the group buying rules, the transaction was completed within 5 days of the account, Mr. Yu in the audit found only to account for 2 Zhang. "I call customer service again, customer service said immediately can to the account, can wait 3 days also did not arrive, the period urges five or six times."　　Mr. Yu said angrily. So, the reporter calls 24 coupons customer service, customer service said backstage has registered Mr. Yu's card number, but when the reporter told the customer service card number to Mr. Yu, Mr. Yu said this is not his card number. So, Mr. Yu can only once again to customer service calls, correct card number information.　　Customer service says it may be because there are many people who have corrected the information, so they are mistaken. 2 days after the correction, Mr. Yu told reporters that the last card has been to the account, although not to the economic loss of Mr. Yu, but still let Mr. Yu worry unceasingly, he hoped that the service should do a better job site.