300 owners complained that Mercedes-Benz formaldehyde exceeded 4 times times 4S Shop said no right to resolve

According to the economic sound of "every day 315" report, last week, our program attention, several car owners concentrated complaints: spend hundreds of thousands of yuan to buy Mercedes-Benz C-Class sedan, dare not to open, because the car odor intolerable. After detection found inside the car formaldehyde seriously exceeded, Beijing Mercedes-Benz company did not act. Today we continue to focus on the progress of events, broadcast the "Mercedes-Benz rights difficult" series of reports of the second: the National mandatory testing standards exist in the gap into the owners of rights barriers. As of this morning, by Mercedes-Benz owners all over the country set up spontaneously "Mercedes-Benz C-Car odor protection" QQ Group, there are more than 300 rights-defending owners, and the owner of the rights to continue to increase. These car owners reflect a consistent problem that points to the long stench of Mercedes-Benz C-Series cars. Mr. Wu: I bought a C200 sedan in the Mercedes-Benz 4S store in Quanzhou in November 2009, and there was a taste in the car, but we thought it was a new car, it might be a special fragrance. Later feel a bit strange, and 4S shop contact, 4S Store said it may be the air-conditioning system is not very clean, but also to help us do a series of cleaning. Later found that the flavor is not reduced to increase, like the smell of dead rats stink, it is too smelly. Owner Ms. Lee: Now more and more fierce, now the car's interior surface opened, found that the sponge and interior layout of the glue are toxic materials. Because I am the CDC, I found that the materials they use are poisonous materials. Mercedes-Benz C-car odor intolerable, it is possible that the Beijing Mercedes-Benz in the production of the use of toxic materials, car owners complained many times, the results are also unknown. More than 300 owners, focusing on the smell of Mercedes-Benz car odor, in the end serious to what extent? A lot of car owners reflect, as long as the driving time more than half an hour, will be sharp eyes, feel dizzy. Owner: I have to pick up the children every day, often drive this car out, always feel uncomfortable, respiratory very obvious, often hoarse throat, inflammation, my son is also. Owner: After about half an hour, there will be dazzling, pungent those taste, long throat began to ache, slowly also a little headache, the situation appeared. In order to prove that the air pollution in the car is serious, there are owners in the 4S shop under the joint witness, at their own expense entrusted to Jiangsu State testing agencies to carry out the third party detection of vehicles. Inspection staff based on the "Indoor Air quality evaluation standards" on the vehicle testing, the results show: the air in the car formaldehyde content is the state promulgated the standard of more than 4 times times, is seriously exceeded. Staff: formaldehyde exceeded. GB is 0.1, it is 0.4, on the formaldehyde this item. is seriously exceeded. Mercedes-Benz owners in the 4S shop under the common witness detection of formaldehyde exceeded, hope that 4S shop can help themselves thoroughly solve the car odor, but was rejected. Owner: 4S shop does not deny, but the car is not their production, how to deal with the need to go through the Beijing Mercedes-Benz recognition, consent, they can deal with. I want to solve this matter as soon as possible, so that the car can be opened on the line, then the 4S shop appears to have agreed, and then they said because the Beijing Mercedes-Benz do not agree, I do not have otherLaw. The consumer association told me, take them also have no way. I'm going to sue now and ask for a refund. A number of vehicle owners have been using vehicles for more than 2 years, the use of several times to Beijing Mercedes-Benz complained that the smell has not been resolved, there are owners said Mercedes know formaldehyde exceeded the standard, but also to sit still, such an attitude is difficult to accept. Owner: I think it is really unfair to me, I opened for more than two years, is tantamount to saying that I accidentally smoked for more than two years of poison. Now, no one wants to drive the car at the expense of his health. According to the indoor Air quality evaluation standards, Mercedes-Benz C sedan formaldehyde and benzene are excessive, but because our country on the air quality testing in the car without rigid standards, leading to repeated complaints, and Mercedes-Benz company has never been. Qiuye, a lawyer at Beijing Chaoyang law firm, says Mercedes is clearly evading responsibility. Qiuye: He's a drill. The country has no loopholes in this regard, March 1, 2012 by the Ministry of Environmental Protection and the State Administration of quality Supervision, inspection and Quarantine issued a "guide on passenger car air quality evaluation," because it is only a guide, does not have a mandatory role. Therefore, he is now in the loopholes in this area, the consumer complaints are ignored. Mercedes-Benz car formaldehyde seriously exceed the standard, the owner's health has been threatened, but because the state compulsory testing standards exist gaps and blocked, their own rights and interests can not be protected, China Consumer Association, head of the Law Group, Beijing Chu Baochang law firm director of the law, the current establishment of relevant laws imminent. Chu Baochang: I think that the perfection of laws and regulations is the biggest safeguard to protect consumers ' legal rights and interests, in the current situation of imperfect laws and regulations, relying on a single consumer to protect the rights is difficult, but the introduction of guidelines, we hope to be able to increase this guide to mandatory standards, up to the law, so that enterprises in strict Otherwise it is a violation, it is necessary to punish him. Therefore, it is urgent to establish relevant automobile safety laws and regulations. Reporters have repeatedly contacted the Beijing Mercedes-Benz, I hope that the other side as soon as possible to find out the cause of the smell, for owners to solve headaches for many days, Beijing Mercedes-Benz company related to the Director of public relations yesterday back to reporters. Person in charge: Beijing Mercedes is actively handling this side, should soon have a corresponding statement, once out, we will immediately communicate with the media. In addition, we are already communicating with some owners, some of which may have been solved. I'm not sure if the air quality in the car is detected before the car is put on the market. For the Mercedes-Benz C-Class car air formaldehyde content exceeded the limit, the owner only dare to look at the problem, Beijing Chaoyang law firm lawyer Zheng, economic voice of the special commentator Wugauhan, as well as China Consumer Association Law Group Head, Beijing Hui Jia law firm director of the lawyer Chu Baochang respectively published their own comments. Zheng: Because there are no mandatory standards, so far there may be hundreds of cars, or tens of thousands of problems of Mercedes-Benz C-Car can not be solved. I tip the vast majority of consumers, in 2013 of January 1, ChinaThe new Civil Procedure Law is about to be implemented, the new Civil Procedure Law stipulates the corresponding public Interest litigation clause, is the corresponding organization, if it is based on the infringement of the majority of consumers ' interests, can have the right to represent all consumers to bring corresponding public interest litigation. If the timely introduction of such mandatory national standards, as we help to safeguard the interests of all consumers, there will be a better legal weapon. Wugauhan: Mercedes-Benz car duty, two years, so far no survey results, I think a bit unjustifiable, unconvincing. Now the testing agencies have also detected formaldehyde exceeding the standard, I think Mercedes-Benz companies should be responsible for this. I hope that Mercedes-Benz companies treat Chinese consumers like European and American consumers, but also hope that all the rights and interests of China's consumers should be active rights, in accordance with China's relevant laws, demand the Mercedes-Benz compensation. Chu Baochang: Beijing Mercedes said they are actively handling, I think it is a negative treatment, because before ignoring. Although we have no mandatory standards for the air in the passenger cab, we have the product quality law, consumer protection law, product manufacturers, producers should be responsible for products, to ensure product safety, to protect consumers use products of personal health and safety. Therefore, consumers should take measures if the product poses a real risk to the health of consumers or is potentially dangerous. Moreover, the manufacturers do not have any bargaining room, can not find excuses to stall, perfunctory consumer reasonable demands.