3.15 Coming, five to let consumers vomit the continuous product service

Introduction: With the popularization of information technology in today's society, a variety of scientific and technological products, the burst of technology products and services to make users of the number of vomit is increasing, this article will show a few users to vomit the most bad product services.

Before the annual 3.15 party, there are technology companies in the party held two days before the 3.15 party in the gun of the technology companies, found in the original technology company has been a regular 3.15 party.

According to CCTV 3.15 Party director Shadon, in the "2014 3 15 Party launch ceremony" on the disclosure, this year 3.15 will focus on consumer electronics, E-commerce, internet banking and other fields, that is, in this year's 3.15 party technology companies will still appear in the party.

First act: Mobile phone traffic at the end of zero

Reasons for listing: Opaque overlord clause

"Spend money to buy the flow package, if the next month before the use of super will be spent to buy, but the flow of unused, why can not save to next month?" The question of mobile phone traffic at the end of the month 0 practices This is the that many consumers have .

In 2013, a consumer in Changsha sued China Mobile in court, the plaintiff believed that the operator did not in the agreement clearly told the consumer monthly flow package will be 01 at the end of the month, this practice undermines the consumer's right to know, and this rule from the market fairness principle is also extremely unreasonable, but unfortunately, The court dismissed the plaintiff's claim, the plaintiff's consumer, and decided to keep the appeal.

Mobile Internet traffic is not finished, the end of the month "Qing 0" is it reasonable? In the face of more and more consumer calls, as a rule makers, operators should show how the attitude and adjustment measures? It is clear that, with the voice of mobile phone traffic is accompanied by the sound of many consumers in the heart of the pent-up sense of injustice.

The reason why the "flow-month-clearing" causes wide doubt is that the accounting mechanism "right to speak" does not bring unfair sense. Under the current charging method, how the charge is charged by the operator "Arrogate", the public has no bargaining power at all. At the same time, the flow of packages inside and outside the billing standards there is a huge disparity: the Internet traffic exceeds part of the need to add money, and the price is not expensive, but if not finished, but to be unconditionally clear zero. So wrong, consumers "unfair" feeling arises spontaneously.

Whether the flow of the month is clear or not, to relieve consumers of unfair feeling is an indispensable key issue. On the one hand, the operator's billing methods and standards should be more sunny, open, so that consumers more clearly understand the basis for billing, whether there is profiteering; on the other hand, we should draw on the mature experience of other countries or regions, and make prompt and decisive adjustment according to the appeal of consumers.

Act II: Broadband Internet speed is shrinking severely

Reasons to list: High prices to buy low-cost services

With the introduction of broadband China strategy, all over the broadband speed up work in full swing. Although there has been a significant increase in broadband speed, but has been plagued the user's "fake broadband" problem persists, many users are reflected: their own handling of the 10M, 20M, 50M, 100M broadband services, the actual speed and theoretical speed gap is very large.

Earlier, a reporter tested a family of 12M broadband access, according to the theory, the broadband download rate should reach 1.5M per second, but the actual download rate of more than 700 KB, only the theoretical rate of about 60%. From a nationwide perspective, the actual bandwidth achieved by fixed-network broadband users is only 55% of the theoretical bandwidth.

Generally speaking, the broadband sales market can be divided into three levels: the primary market is the backbone of the broadband wholesale market, the lower backbone network operators to the top backbone network operators to buy backbone network bandwidth (export bandwidth, mainly China Telecom (micro-blog), Chinese unicom (micro-blog) and mobile. Secondary market is the broadband wholesale market, broadband providers to backbone network operators wholesale bandwidth. The three-tier market is the broadband retail market, where broadband providers sell broadband services to users at all levels.

"Fake broadband" mainly appears in the broadband retail market, that is, the private broadband provider to the three basic telecommunications operators low-cost wholesale bandwidth, under the guise of Low-cost exclusive broadband, to attract the largest number of consumers to maximize profits, and too many consumers use the exclusive broadband network to make the exclusive network into a shared network, resulting in a user rate that is far below its advertised bandwidth rate.

The Consumer Rights Protection Act expressly stipulates that consumers have the right to fair trade, and that the operator shall ensure the quality, performance, use and expiry date of the goods or services provided by the normal use of the goods or services. For operators, broadband retailers, according to the standard of broadband fees, but to provide "fake broadband" services, so that the vast number of consumers confusedly when the "sucker", apparently contrary to the industry ethics and legal provisions.

Act III: Mobile phone pre-installed software grey industry chain

Reasons for listing: Consumers lose the right to privacy of mobile phone control risk

Users buy a new mobile phone, the first time to open, they found that there have been installed a lot of applications, this is called "pre-installed software." According to a third party survey, in 2013, about 50% of the smartphone has 30-45 pre-installed software, some of which pre-installed software to become smart phone charges, the source of theft of user privacy, the hidden dangers are mainly in the aspects:

1, mobile phone pre-installed in the number of applications, both occupy storage space, will also occupy memory, resulting in slow mobile phone operation;

2, a lot of pre-installed software will automatically networked, users do not know the situation, the flow of consumption

3, due to the openness of the Android system, many applications are hidden malicious programs, which brings various hazards: remote control of mobile phones, theft of user privacy.

Mobile phone pre-installed software is roughly divided into two kinds, one for the promotion of software to expand the market for the purpose of the use of mobile phones pre-installed, users can normally uninstall, such software may involve unfair competition, but in general consumers generally no harm. The other is through malicious behavior can cause the user's actual damage consequences, this kind of pre-installed software is quite part of the mobile phone sales did not explicitly prompt the user, and without user permission in the mobile phone terminal mandatory binding, and through the background of the operation, push messages and other means of forced use, depriving users of the software of their own choice and operation Control rights.

In addition, this type of software usually does not provide a standard uninstall method, or the provided uninstall program can not effectively complete the task, resulting in normal users can not unload normally. Although some users can get super User rights (root) to uninstall it, but according to the mobile phone manufacturers of the rules, users once through the root system to modify the permissions are no longer enjoy the manufacturer's mobile phone warranty service.

From the above, it can be seen from the above, forced pre-installed, excessive pre-installed led to consumers to know the right, choice, privacy and fair trade rights are violated, industry chain needs to be standardized.

ACT fourth: Electric Dealer Promotion price war

Reasons for listing: depriving consumers of the right to know the original price

With the popularity of online shopping, similar to the "Double 11", "Double 12", "Girl's Day" and so on a wide range of promotional activities began to launch. Electric dealers have shouted malicious slogan: Full 50 percent packets of mail, 199 to 100, the loss of your compensation. In the face of the fiery situation, we should probably ask ourselves a question: do I really get the benefits?

A reporter survey found that last year during the double 11, a dealer's 50-inch flat-screen TV price of 5799 yuan, the reference price of 7799 yuan, seems to be a cheap 2000 yuan, a very good deal, but according to the price trend of the network, the TV from last September market price has been 5799 yuan, That is to say, relatively recently, the product did not give a special discount, it is clearly in the fooled uninformed consumers.

Industry Personage said, each big electric dealer Double 11 promotion main push home appliances, discovered the electricity trader to have the price misleading in the promotion. The so-called discount, not in the recent price, but relative to a reference price, which greatly violates the consumer's right to know.

In addition, the electric business promotion period, there are false products, goods no goods, slow logistics and other violations of consumer rights and interests occurred. Therefore, when the electric dealer hold high The banner of the price, the consumer should not be "low price" two words to be fooled, earnestly guarantee own legitimate rights and interests.

ACT Fifth: Peer-to-peer Network loan Platform cheated

Reasons for listing: infringement of consumer's right to know suspected fraud

In recent years, peer-to-peer network lending industry has developed rapidly in China, but behind the rapid expansion, the problem has become increasingly prominent. Since last October, there have been dozens of peer-to-peer network lending platforms that have collapsed or broken capital chains, and the biggest victims are the consumers who borrowed money.

According to the previous survey, a peer-to-peer platform of the gold salesman Mr. Zhang to reporters revealed the two magic weapon, sell products as far as possible choose "stability" of the crowd, and should avoid talking about risk, and take the past report card to earn trust. When you see a customer, you will first talk about the benefits, such as talking about 12% or even 13%, a lot of people will ask whether there is risk when they hear high returns. Will Shanghua tell them, "there is absolutely no risk to this product." , and will focus on past achievements, such as never defaulted, are in accordance with the agreed proceeds, in order to be able to quickly achieve the deal, conditional, will also invite a number of designated "elderly child care."

From this we can see that Peer-to-peer platform in order to gain the trust of consumers, too much emphasis on profitability, as far as possible to minimize the risk, so that consumers in the dark, confused to lend money to others, and undertook a lot of risk.