315来, "Penalties for violations of consumer rights" will be formally implemented consumers have new weapons

Operators more illegal cost
reporter learned that the 2014, the province's industrial and commercial system to accept consumer advisory complaints report 70,267, compared to 2013, 10,971 dropped 30%, this figure reflects the consumer's rational consumption and protection methods bring gratifying changes.
But the problem of infringing consumer rights and interests occurs. 2014, my province complained about the hot spot is home appliances category complaints topped the list of transport complaints, the largest increase in complaints of housing and building materials is on the rise.
The proportion of Internet complaints has increased in view of the changing trend in the area of complaints. After-sales service, false publicity, contract issues have increased.
"In view of the new characteristics of consumer rights protection, the punishment method" a big bright spot is, to public publicity operator punishment information than punishment itself more deterrent, improve the operator's illegal costs. "Provincial Bureau of Industry and Commerce Department responsible for the elimination of solutions.
In the past, the "elimination Law" Although the consumer has given the net to buy 7 days no reason to return the right, but in the actual operation is not easy. It is gratifying that the "punitive measures" stipulates that if there is a quality problem in the goods, even if the impact of two sales, consumers also have the right to return, but at this time the nature of the return is a legal return, rather than no reason to return.
Online shopping has a long task to do
in recent years, online shopping has been more and more consumers of all ages. But the net buys both sides is in the fictitious space carries on the transaction, implied many risks, the consumer carelessly will be deceived by the bad merchant. Although the new "elimination Law" on the network shopping has a clear agreement, but as buyers and sellers are generally not in the same city, once there is a dispute, consumer rights protection costs high, long cycle.
Journalists from the provincial association to understand that the 2014 all kinds of Internet service complaints 143 pieces, accounting for 1.87% of total complaints. Complaint hot spots are related to quality, receipt delay, merchandise damage and 7 days no reason to return the problem.
"Online shopping to select the home page has the Ministry of Industry's ICP Certification mark, as well as the business sector Red Shield logo site." "The Provincial Consumer association staff," said Wang June, "if there is no dispute negotiation can be to the location of the seller's network shopping platform or to the location of the seller of commerce and industry, market supervision departments, consumer associations complaints." "
Because of the difficulty of network protection, the association concerned People reminded, the network shopping attention to save goods introduction information, purchase of merchandise transactions page, as well as pre-sales consulting information such as Chat records.
"Consumer rights in the era of online shopping in the face of great challenges, at present, we are exploring a breach of dependencies, administrative jurisdiction of the restrictions to expand the channels of rights." "The Provincial Association general Zhi Ming said."
New media into a new channel of rights protection
to actively build a new system of intelligent consumer rights, become the current level of the association to promote the protection of the channels of a major bright spot. Mobile phone complaint platform, micro-blog, micro-letter group, QQ Group and other new media to become a new channel of consumer complaints.
Provincial Association of the integration of media resources to establish a "consumer rights" QQ Group, 85 friends from the central, provincial and municipal media, as well as the city associations.
> Nanchang City Association opened the "online 315" complaint platform, the whole city of 94 counties and industrial branches have set up a mobile rights platform, more than 260 consumer rights network extended to shopping malls, schools, village and so on.
this year's "3 15" before and after, our province in the protection of human rights will carry out a series of activities, on-site solution consumer complaints activities, the Provincial Association for the introduction of a new "elimination Law" micro-film recurrence of the typical case vision, the new "elimination law" into the campus forum activities, the new "Elimination of the Law" online knowledge competition, the new "law" online processing complaints and other activities.