43 phone complaints, no door, no doors, no floors, bad service.

"Ann Letter Floor so big fame, service is such a bad, really let people chilling!" "Recently, Mr. Lin in the complaint on the floor after-sales service, said. He said that the spirit of the "trust floor" in confidence, the purchase of their own for decoration. 　　However, in the installation of problems, has 43 times to call Anxin after the sale of "help" but the problem has not been resolved, call the floor headquarters of the 400 telephone complaints are no answer. Installer "Map" progress not according to customer requirements Mr. Lin, who lives in Beijing Changping district North seven town. At present, Mr. Lin is busy decorating the wedding room, using the letter floor decoration bedroom and living room. When paving, the mother emphasized to "Tong", from the bedroom to the living room shop.　　However, Ann Letter two installation personnel did not do so, but one from the bedroom from the living room of each shop, and respectively in the bedroom and living room connection, living room and toilet connection, ann a "buckle." Room connection of the "buckle" "These two dark gold buckle with the floor lining is like white clothes sewn two big patches, let my mood fall to the freezing point, Ann Letter to do is to map progress." Mr. Lin said, paving workers in the pavement, cutting the board to the ground to get a layer of dust, Mr. Lin's mother to clean, but was blocked.　　As a result, when the workers were finished, they swept away the dust on the floor, and the black seams were laid bare. The seam of the floor splicing place is worth noting, Mr. Lin's bedroom door is open to the inside, but the installation staff put the buckle bar in the inside. Angry, Mr. Lin called Anxin sales staff, "I can not open this door how to do." The salesman said, "The door can not open you to find the door, and I have nothing to do." "There is a problem 43 phone complaints are not resolved according to Mr. Lin, for his reflection," want to carry out Tong, and then deal with the floor seam ", Ann letter 10 River Incredibly home store long Xing said, find the installer can solve. Mr. Lin in negotiations with the installer after no fruit, he had to call Anxin after the sale of "help." Xing MoU in the telephone to Mr. Lin insists, the letter floor is paved in accordance with the relevant regulations to shop, more than five meters must be added buckle. If it is to be resurfaced, the costs incurred in this process should be borne by Mr. Lin, and once the "lifetime warranty" for the repair of the letter of commitment will be invalidated.　　If after resurfacing, the letter floor will no longer promise warranty. After many unsuccessful negotiations, Mr. Lin made concessions. Mr. Lin said, willing to pay their own money to shop, if not resurfacing, but hope that anxin can solve the door of the "buckle" problem. The sentence was also addressed by Mr. Shanglin on August 15. But after a week of hardship, Mr. Lin has yet to see the installer. August 21, Mr. Lin called the installer and was told that he had not received any notice from the company. Then, Mr. Lin Call Xing MoU, get reply is: Still not work, can't solve.　　The same afternoon, Mr. Lin's decoration designers call Xing, was directly hung up. According to statistics, since the problem arose, Mr. Lin and his wife and decoration designers have made 43 calls to the anxin floor, which, to the installation staff9 Dozen, each connected, but can not solve the problem, the other 34 most are no one to answer, was hung up to 5, and some of the "I am busy, you later call" the way to give a refusal. "Especially on August 15, I called the letter headquarters 400 telephone complaints, a total of 10 dozen, unexpectedly no one answered." "Oddly enough, if you make this call in the name of an agent, you'll be able to connect immediately!" "Indifference treatment highlights the after-sales service," "Bad" August 14, I in ten River incredibly house buy Ann letter floor, Ann letter Floor staff attitude is how enthusiastic, and now installed problems, their attitude is how indifferent.　　Mr. Lin said that the October wedding is coming, the house decoration is basically completed, the only thing that makes it tangled is this floor. In response to Mr. Lin's complaints, the author will be transferred to anxin flooring and the matter has the relevant responsible store long Xing, learned that after the visit, Xing a "cell phone is dead" declined, then, then contact can not be connected.　　At the same time, the author confirmed Mr. Lin said, "Ann letter floor 400 phone complaint area, to do the name of the agent can be connected to call" This situation is true. Anxin Flooring is a respectable enterprise in the household industry, the above incident may be only a case, but it is a matter of thinking, why 43 complaints telephone calls are not paid attention to, and an agent in the name of the telephone can be immediately connected. This shows that: first of all, home business reputation and after-sale management level is not equal to, secondly, our consumers should enhance the ability to identify, do not blindly believe that the brand legend, in addition, some producers and marketers do not exclude the eyes of profit, ignoring the interests of consumers. (text/Shang) Mr. Lin's complaint letter