493 Joint Complaint net silver Verification code discrimination visually Impaired person

BCC Beijing July 4 News According to the voice of China's "news in the vertical and horizontal" report, for most people, the use of online banking to enter the "Verification Code" may be just a simple step, a closer look, moving fingers, it can be "customs clearance", but for visually impaired people with disabilities, this is the small "Verification Code",　　But they are really "stumped". Recently, a letter of complaint signed by 493 people with visual impairment was sent to the China Banking Regulatory Commission.　　The letter of complaint believes that "the major domestic banks in the network when the bank login to set up the verification code but not at the same time to provide alternative text and voice broadcast" This behavior, constitute a vision of the customer's discrimination. Leo is a person with disabilities in Shandong, he told reporters, because of the relatively inconvenient operation, online shopping is their choice of electronic products, clothing and other commodities, the primary channel; a considerable number of visually impaired people will also choose to pay telephone bills through the network, electricity and gas charges, and some people with visual impairments specialize in shop　　Most of these e-commerce businesses need to open online banking services as a support. Leo: A lot of blind friends are relatively inconvenient to move, shopping on the street is more difficult, especially outside the work of some friends.　　Most of the blind are engaged in massage industry, most of them are eating and living in the shop inside, are not living in their own home, so he wants to go shopping, find someone to take him out, the difficulty is relatively large. It is understood that most visually impaired people are through the screen reading software to browse some websites, through the software will be all the words on the computer screen read out.　　And when the code is encountered, read-screen software can not read out, because most of the code is composed of deformed letters and numbers, and some in the form of pictures, a new type of verification code, which is also mixed with Chinese characters, even if the software can read the pronunciation, is not sure which Chinese characters, to bring a lot of inconvenience to the blind. Leo: The principle is to put all the text information on that screen into speech.　　The captcha is a typical picture, and the word is distorted.　　Leo told reporters, according to his survey of 20 domestic banks, almost all of the online banking login page needs to enter the verification code, and the site does not have voice broadcast authentication code services, which to 12 million of the use of visually impaired people caused a lot of trouble. Leo: 20 domestic banks, only Societe Generale does not need to enter the verification code, the remaining 19 have to verify code.　　will use the computer blind, the general is uses the net to buy, all uses the net silver, if the net silver cannot operate, the net purchase is restricted very big. On this issue, the reporter interviewed a bank customer service, the other side gave such an explanation: Bank Customer Service: Banking practice, Verification code is the nature of the picture, this piece is required to enter, all customers are so, there is no voice to submit this service.　　We will reflect your situation to the relevant departments and ask them to see if they can increase the service. Leo that the bank's approach has violated the relevant laws and regulations and policies, violating the right of the visually impaired to access the banking and financial services equally. He led the 493 letters of complaint signed by the visually impaired are sent to the China Banking Regulatory Commission, hoping that the CBRC will urge banks to take practical measures to complete the barrier-free transformation of the website, especially the net banking system, so as to ensure equal access to financial services for visually impaired clients. Leo: In May, the Federation of the Disabled and the Chinese Blind Association, directly to the CBRC talks, then talk about a number of counter services, when the CBRC gave a notice to the bank, the bank rectification, rectification but also involves net silver, the bank to the net silver rectification, so (blind) can use.　　But then the bank came up with a response, did not according to the CBRC's request to the net silver how to rectify, also did not set a clear timetable, and now the fact that we do not use, caused us the obstacles are relatively large.　　In this regard, has been acting as a public interest litigation in Beijing Rui Feng law firm lawyer Huang said, banks and other industries, since it is oriented to the whole society, should consider the special needs of groups such as people with disabilities, and thus provide technical support. Huang: The Law on the protection of Disabled Persons clearly stipulates that the state and society should take measures to promote the accessibility of information exchange, and to participate in social life and create barrier-free environment for the disabled. And the office of the CBRC issued a notice this May, which also clearly stipulates that the banking financial institutions in the formulation of the provision of financial services products should be tailored to the special circumstances of the disabled customers and the actual needs of the overall consideration, fully respect and protect the disabled customers fair access to banking industry services, the legitimate power,　　This is an industry regulation. It is not always difficult to take care of the needs of the visually impaired, and in fact, many volunteers have been using their own mobile clients to help many visually impaired people over these "difficulties" through some screen-reading software. Create a barrier-free environment, or become the eyes of a disabled person, in order to make them and more citizens as normal and convenient life.