4M Great Wall Broadband speed only 48K suspected propaganda fraud complaints

Users complained about 4M (trillion) broadband 738 yuan/two years, 10 trillion broadband 720 yuan/year ... At present, almost all operators are charged by bandwidth, the higher the bandwidth the higher the charge. So, does the consumer actually enjoy the corresponding bandwidth? The days before yesterday, lives in Jiangbei District 8 village 57-12 Wu Xiaofeng call 24 hour News hotline Complaint, he installed 4 trillion Great Wall broadband, incredibly in the net Dou landlord, play Mahjong is very, he felt very angry. To this end, the reporter conducted a survey, found around us a large number of broadband Shawa phenomenon. Complaints 4 trillion broadband can't afford landlords "broadband is not wide, commitment to bandwidth is all pit Dad!" Wu Xiaofeng said that in January this year, when he went to the streets, he saw the Great Wall broadband staff engaged in promotional activities, they approached the consultation. "4 trillion broadband, 738 yuan, buy a year to send a year ..." Wu Xiaofeng received the publicity material, immediately for the Low-cost package of the plan, instantly decided to install. "I think so, my family used to be a large operator of broadband, one-year costs as high as eight hundred or nine hundred Yuan." My son was playing games. Now my son has gone to the army, the home is left me and the lover, I usually surf the internet just to see the news, or to fight the landlord, playing Sichuan Mahjong, the lover is occasionally to see the film, and home only a computer, there is no need to continue to use high-speed, high price of broadband. Wu Xiaofeng said, let him unexpectedly is, installed on the Great Wall broadband only about 10 days, his home network on the problem: Love in the Great Wall broadband their own movie site to see the film, very card. "I fight the landlord more depressed, finally grabbed the table, cards are very card." Once, I gave a card, wait for a while, and then went to the toilet back, the cards did not go out. Another time, I put a couple of ghosts blew out, a long time no response, angry netizens do not cease information scold me, all the light, killing a pair of ghosts alive to death. Wu Xiaofeng then dialed the Great Wall broadband customer service phone, the staff came to the door, the problem remains. After the Spring Festival, he again called the Great Wall Broadband, staff again door-to-door, the problem is still unresolved. "Last Saturday, I really unbearable, again to the Great Wall broadband call, the other staff directly reply me ' No way to solve, I hope I understand '." Wu Xiaofeng Depressed said, before he did not know how to test the speed of the home, the Great Wall broadband technical personnel froing, he also learned to use 360 security guards at home test speed. "Accidents do not know, a test fright, my home broadband network speed of the highest only 2 trillion, the lowest only one hundred or two hundred K." Is the broadband company promising 4 trillion? It's all in the pit, Dad! "The investigation agreement is not standard, the speed 48K night before 8 o'clock Xu, the reporter rush to Wu's investigation." He took out an agreement with the Great Wall broadband ——— a user acceptance form and a flyer. The leaflet is prominently marked: "Preferential one, 738 yuan, 4 trillion, buy one year to send a year." Users can accept the registration form without mentioning the bandwidth, only in the "Service Content Selection column" Tick "Ordinary access", in the "Account Information" column filled with "cash 738 yuan, package type of 738 yuan/24 months." In addition, Chongqing Great Wall Broadband network coveredService Co., Ltd. California office of the official seal of the receipt is also only filled out "net fee, 738 yuan" and other words. "I consulted a lawyer who said it was not a formal contract at all, and that it was not clear to the ISP." Wu Xiaofeng regretted that he signed the agreement confused, "did not expect the problem after." Subsequently, the Chongqing Evening News reporter with Wu's desktop computer, using 360 broadband network tester for the speed test, pop-up interface shows: "Download speed can reach 48kb/seconds." Later, the Chongqing Evening News reporter again conducted a number of tests, the results are far less than the carrier promised bandwidth. After that, Chongqing Evening News reporter also use thunder download test, the maximum result is only about 2 trillion bandwidth, and promised 4 trillion bandwidth is far apart. Operator staff Sanbuzhi yesterday 10 o'clock in the morning Xu, Chongqing Evening News reporter to the Great Wall broadband Chongqing branch is located in the High-tech zone, three roads, 106th, Golden Orchard Business Building Office. An employee of the company's administration department received the Chongqing Evening News reporter. Chongqing Evening News reporter showed his intentions, the staff said that she wants to contact the company technicians and leadership. Until about 12:30 noon, she told the Chongqing Evening News reporter, the technician is not in, the relevant leadership is not in. "You (the journalist) asked the broadband question, which involved technical issues that I don't know." You ask the company whether default, and the customer requests to return the net, involves the legal question, I am not convenient to answer. When you ask the company when you can give users a reasonable statement, I do not know, can only be feedback to the company as soon as possible. "she said. Later, the employee left the Chongqing Evening News reporter's mobile phone number, said "will reply as soon as possible." As of the Chongqing Evening News reporter last night, the Great Wall Broadband party has not replied. Lawyers suspected of consuming fraud Chongqing ANU law firm lawyer Dudjun that, under the consumer Rights and Interests Protection Act, the product supplier has the obligation to describe the product in detail, such as product name, origin, production date. The broadband business, as a product, is also suitable for the regulation, and operators and users actually establish a consumer service contract, says lawyer Du. Therefore, the carrier's commitment to bandwidth and the actual use of the consumer bandwidth if the difference is very far, this is suspected to constitute a consumer fraud. Consumers want to defend rights, through the Consumer association complaints, civil litigation and other means. "According to the relevant laws and regulations, consumers have the right to request the net, even double compensation." "In this respect, some European and American countries have done a better job," says lawyer Du. The difference between the rate of advertising and the actual rate is described in the United States: fixed-band performance often uses the word "up to", such as a user with a download rate of "up to 8 Mbps" connection, he may want to reach the 8Mbps download rate, But it is unlikely to achieve and maintain this rate in whole or most of the time, but operators must let consumers spend plainly. Broadband form comparison LAN: Also on the community broadband, fiber to the community, network cable to households, users do not need a cat. Bandwidth fluctuations, the use of people with a relatively high speed, the use of people over time will become slower. Running stably, the user does not use the cat, operator managementConvenient。 ADSL: Telephone line to the household, with the cat dial-up Internet, bandwidth rate by the user when the application determines. The use of existing telephone lines at the same time the Internet and telephone (number unchanged) Non-interference, also does not affect the speed and quality of calls. High transmission rate, exclusive bandwidth security. FTTH: The speed of light Express, optical fiber directly to the user, known as the solution to the Internet backbone to the user desktop "last kilometer" bottleneck of the best solution. Broadband and internet comparison lan: Enough to browse the news, watch movies and general online games. ADSL: In addition to general network applications, gamers love. FTTH: To provide users with HSI high-speed Internet access, VoIP voice, IPTV video, such as Triple-play (triple play) and other services, faster speed. For ordinary consumers, tariffs are relatively expensive. Wide-band use error 1, broadband speed limit, is the operator through the user's Internet account dialing, in the background AAA certification system. For example, the user handles is 2 trillion broadband, the authentication system will automatically assign 2 trillion data to the user. As a result, the carrier's commitment to bandwidth, in fact, does not mean that the bandwidth can be guaranteed, but limited bandwidth. 2, network sharing and exclusive, whether it is ADSL, or LAN, strictly speaking are shared, but not sharing the same degree, depending on the location of Access section, may be the same floor share, the same building sharing, the same community share, the same piece of the share (except for the fiber to the user). Therefore, no matter what kind of access, just in the "Country Road" on the existence of differences, once entered the "Highway", we occupy a similar amount of resources, as long as the "high-speed road" congestion, we all have an impact on the speed. and "Highway" congestion is often promised bandwidth and the actual bandwidth of a larger gap between the main reasons, which is like the Spring Festival during the phone explosion, electricity in the summer and power rationing. 3, the actual use of network speed is not enough, users complained to operators, operators often said that the user computer problems, to create the illusion of users, in fact, according to the current computer technology, the computer itself on the impact of the speed of the internet is negligible.