5 depreciation fee should be deducted for consumer to return mobile phone

The Citizen Yan reflects: I spent 2750 yuan this March 8, bought a Motorola mobile phone in di Xin Tong Branch store, but the handset has been noisy, two times repair has not been repaired. March 15, gave me a new mobile phone, but there are frequent automatic restart, network GPS search signal slow, murmur and so on, and later I repair in Motorola maintenance point many times, after each repair always appear new problems. In order not to affect the work, I bought another mobile phone, the phone is idle. After a while, I want to return this phone (in line with the conditions of the withdrawal). Distributor di-letter company and Motorola Customer service said that the machine from the date of purchase deduction of 5 daily depreciation fee, but I bought the time has never been informed of this provision, thus delaying the withdrawal of the machine time, if I now retire, can only get more than 200 yuan of money.　　Is it reasonable to refund the depreciation fee of the machine? Reply to a: Motorola customer service staff said, in accordance with the three packs of mobile law, the company set up repair points can be repaired to the mobile phone, maintenance two times still have problems, for customers to open a test report form, and provide a new single or return to the machine, with the documents to find dealers returned.　　The machine needs to deduct depreciation fee, as for the date of purchase or the date of the change of the machine need to consult the dealer. Reply to two: Beijing di-letter service staff said, if the consumer to meet the conditions of the withdrawal of the machine is a after-sale repair station issued by the withdrawal of the machine, can be retired. In accordance with the relevant provisions of three packs of state law, the withdrawal is to deduct 5 per day depreciation costs.　　If the middle of a new machine, three packs of dates from the date of the new machine, depreciation fees from the date of the machine began to calculate. Reply third: Beijing Municipal Administration of Industry and Commerce 12315 customer service staff said that if the distributor does not have the means to provide the same model of mobile phones and caused consumers to return, this is not required to bear any depreciation costs of consumers. If consumers now meet the replacement conditions, and dealers can provide the same model of mobile phones, but consumers do not have to return, it is really necessary for consumers to bear 5 of mobile phone depreciation fees, this is the state mobile phone three packs of law clearly stipulated in the time when the provisions were enacted earlier (2001), So now on the depreciation rate is not particularly suitable for consumers.　　The depreciation rate should be calculated from the date when the consumer buys the mobile phone, and if a replacement is made, and the consumer can provide a replacement record, it should start from the date of the change of the machine. Newspaper reporter Niekuan Intern reporter Tianbing