"7+" plus long-term return service eye-catching, 500 yuan above the clock no "7th regret right"

The new "elimination law" stipulated in the "net purchase goods can enjoy 7 days without reason to return the right" has been implemented for a week. Beijing Youth Daily News reporter discovered, the electricity merchant side launches "7+" The long-term returns the new policy, side but quietly increases "does not return" the commodity the category or has no reason to return the additional condition. Consumers want to smooth and no reason to return, but also in-depth reading of the electricity dealers exchange policy.

"7+" plus long-term return service eye-catching

Login to all kinds of network to buy electricity website, consumer protection services to become the biggest highlight of the promotion of electricity dealers. Baidu glutinous rice Nets, launched the "casually retreat" New deal, the provisions in addition to the logistics list, all group buy support casually retreat, as long as the purchase coupon is not consumed, you can refund. Suning Tesco also promised customers to buy Suning products within 15th, in order to ensure the goods intact premise, can be returned without reason. Taobao's search bar added "7+ Return protection", "consumer protection" and other options. All the goods and stores that the consumer has shown after "7+ return protection" have joined the new security.

"7+ return protection" is for the new "elimination Law" in the 7th regret right of an extension, the store promised "the goods in the receipt of goods within 15 days, without prejudice to two sales within the scope of support for no reason to return, resulting in the buyer to bear the cost of return." "At the same time, some stores can also according to their own sales of goods, self regulation 8, 9, 10 and 15 days of return time commitment."

500 yuan or more clocks No "7th regret right"

In accordance with the provisions of the new "law", consumer-made, fresh and perishable; online downloads or consumer-opened audio-visual products, computer software and other digital goods, delivered newspapers, periodicals and other four categories of goods in the "7th Regret right" list. Although the electric dealers introduced various kinds of consumer security services, but the North Green newspaper reporter found that the electricity Shangdou quietly increased not accept "7 days regret right" commodity category, or the return clause made clear provisions.

North Green newspaper reporter yesterday to log in to Amazon, Jingdong, Suning, 1th stores and other electric sites, found that luxury goods, gold, underwear, contract machines, cosmetics and the price of more than 500 yuan watches and clocks are excluded from 7th, consumers need to carefully read the purchase online return policy. Suning easy to buy also "do not return" merchandise for a detailed list, more than 30 projects, fitness equipment, binoculars, game consoles because of the existence of special reasons and can not participate in no reason returned goods.

80 category Items list The return terms individually

In addition to being excluded from the "right to regret 7th" goods, the electrical business also on the same category of goods returned to the terms of the agreement. Taobao in "Consumer protection services ' seven-day return ' support scope, process and conditions" in detail listed 80 categories of goods return conditions. such as: notebook computers, computer hardware and computer peripherals, consumers in the return, the need to have "unopened, complete packaging accessories, the appearance of goods without wear, no use traces of the overall no bump, the merchandise does not affect two times sales." If there is a gift, you need to return it. ”

Whether the goods enjoy "privileged" electric dealers are mostly not expressly

Before the implementation of the new law of Elimination, Beijing association in charge of the relevant person in the media interview, said, "7th regret right" after the implementation of the merchant agreed whether the goods enjoy the right, should not only on the Web site published announcements, statements such as the face of public prompts, but also with consumers to confirm one-on-one. In other words, for the merchant specified not to return merchandise for each confirmation, by clicking "Confirm" and so on, so that after the dispute can be queried.

But the North Green newspaper reporter found yesterday, in addition to Taobao can be added from the consumer green logo to understand the store's consumer protection commitment, and shop 1th in the shopping when the goods were expressed, most of the electrical business did not do "one-to-one confirmation." Login Amazon, Jingdong, Suning and other electronic shopping sites, in the purchase of a single item of goods, the North Green newspaper reporter did not in the obvious location of the page or order confirmation link found that the product "7th regret right" enjoyment. If consumers want to know before shopping whether the goods are entitled to "7th regret right", need to enter the "after-sales service", "Help Center" and other separate pages of the return options, to understand the specific details. For most consumers, this relatively secretive approach can easily result in the inability to enjoy the right to regret 7th.

Official statement

"The right to regret 7th" still need to refine the details

Zhongxiaoxie, head of the Law group Chu Baochang said, in accordance with the provisions of the new "law", the merchant agreed in advance and consumers agree that the case will not apply "7th no reason to return", but the merchant is not free to make an agreement? In his view, the new "elimination law" after a period of time, the relevant departments should also be based on the actual situation of further follow-up, detailed rules, the goods can be returned according to the situation of the classification of further provisions.

City Association of Complaints and Legal affairs director Langdanco in the interview with the North Green newspaper, said that consumers and businesses should be clear, it is not appropriate to return goods without quality issues as the premise of the major points of reference according to the characteristics of goods and the goods are not suitable for return.

Langdanco that in theory, merchants in the agreement can be labeled as "no 7th no reason to return" (commodity quality issues, such as three packs of problems, except), the law is not prohibited. However, consumers have the right to choose shopping, the business of this "except" behavior will directly affect the sale of its products, the provisions of the unreasonable, consumers will naturally choose other businesses. Objectively speaking, the market competition has played a protective role for consumers.