"7th no reason returns" has become a hot spot of consumer complaints

Absrtact: Zhongxiaoxie yesterday released the first half of the complaints and the seven complaints hot spots. Among them, 7th no reason to return to become a hot spot of consumer complaints. According to Zhongxiaoxie revealed that the first half of this year, the national consumer organizations to accept more than 320,000 consumer complaints, complaints to solve

Zhongxiaoxie yesterday announced the first half of the complaints and the seven complaints hot spots. Among them, "7th no reason returns" has become a hot spot of consumer complaints.

According to Zhongxiaoxie revealed that the first half of this year, the national consumer organizations to accept more than 320,000 consumer complaints, complaint resolution rate of 92.7%, for consumers to recover the economic loss of 677 million yuan. Compared with the same period last year, the amount of admissibility, resolution, resolution and recovery losses have increased in varying degrees.

Top Five goods complaints

are communications products, clothing, automobiles and parts, shoes and food, in which communications products and car complaints volume growth of nearly 30%. The top five service complaints were network access service, mobile phone service, media shopping, beauty salon service, catering service, and catering service complaints grew by 67.5%.

In the seven complaints hot spots, the new "elimination law" provisions of "7th no reason to return", become a new consumer complaints difficulties. Zhongxiaoxie found that, due to the "7th no reason returns" provisions of the scope of application and the specific implementation of the standards exist different understanding, the electric business operators continue to expand not to apply for no reason to return the list, or even make the return of obstacles, to consumers in accordance with the law to bring trouble. According to Zhongxiaoxie, some electric dealers have made their own return standards, and have added a variety of "other commodities" that cannot be returned without reason. Some of the electric operators, although agreed to return the consumer, but the provision of mobile phones, computers, cameras and other returns to be charged 10%-15% of the invoice price of depreciation costs.

July 10 this year, the State administration of Industry and commerce joint Zhongxiaoxie on the "7th no reason to return" interviewed 10 well-known electric dealers, to require enterprises in the 30th, the problem self-examination self correction. There is less than a week left.

>> Seven complaints hot spots

1 "7th no reason to return"

2 Persons Information Protection

3 Catering Service

4 Financial Services Consumers ' right to know

5 House Traps

6 Air conditioning Charge "aerial working expenses"

7 Household car consumption