95% Express complaints from the network to buy electricity business is the default rules

The November electric business Year War is about to be launched, http://www.aliyun.com/zixun/aggregation/5145.html "> National Post Office, China Express Association has been deployed to prepare the major courier companies." Yesterday, "The Second China International Logistics and supply chain cooperation and Development Summit Forum and the fifth Shanghai Pudong Modern Logistics Summit Forum" held in Shanghai, the meeting revealed: Express lost case more than 90% for the net Purchase Express, more than 95% of the express complaint also from the network to buy Express , it is urgent to establish the linkage mechanism of network purchasing power and courier.

Express and electrical business lack of agreement

In yesterday's Forum, China Express Logistics Consulting Network chief consultant Xu gave a set of data: the electricity quotient platform to express the dependence degree to reach 100%, express to the electricity merchant's dependence degree between 50%~70%; the net buys the courier to account for the National Express total amount 58%, the net buys the express income to occupy to 40%; 85% Of the network to buy Express by franchising mode of private express enterprise carrier.

Xu pointed out that the current courier and electrical services chain in the link is not in accordance with the "contract law" to clarify the rights and obligations of both parties, for example: the use of packaging materials, the content of value-added services (whether to open the box inspection, as well as the inspection of the process, time, return and replacement processing); The frequency of delivery and charges (if not the recipient, courier needs two times, three times door-to-door), express damage, loss, delay compensation or compensation standards.

Prevent electricity dealers from "making money at both ends"

At present, the electrical business of the year has entered the countdown, the National Post Office, China Express Association requirements Express Company and the electric business information sharing, mutual initiative, cooperation and win-win situation.

"Straighten out the relationship between online shopping and express, establish linkage development mechanism as soon as possible." "Xu called on the electric business platform (such as Taobao) and express brand (such as" Four to one Tatsu ") sign the contract, take the Express fee" collection on behalf of pay "settlement model, from the system level to stop some of the electricity business advantage, in consumers, express companies at the same time to earn money "Because of the low concentration of the express industry to the price competition, some of the electricity companies to use the advantages of supply to suppress express company prices, from which to earn courier fees, that is, consumers pay express fees and express company actual charges between the difference." ”

Xu also called on the state, the industry association for the Electricity dealers, express companies to develop basic, standardized contract text, clear the rights and obligations of both parties, and according to the contents of the contract supervision. At the same time, the establishment of courier cost accounting mechanism, the regular release of the lowest cost price standards, from the legal level to prevent unfair competition, to promote the express enterprises from price competition to service competition transformation.

Newspaper reporter Jinzhigang