A consumer has been "pulled black" notice

After the spring and autumn airlines to "difficult" customers blacklisted no service, to provide easy return service to start the electrical business van every customer Prudential products also launched a "blacklist", is listed as "malicious returns" level of customers will not be able to shop again. This message, immediately triggered the consumer hot debate, there are consumers against businessmen "shop bullying", but also netizens said "selfish customers malicious orders, free return", the store has the right not to provide services.

every guest customer service Confirm "blacklist" exists

Recently, there is news that a consumer in order to prevent the purchase of clothing size is not right, in every customer prudential goods ordered, always a set of two pieces, and then the number is not suitable for the return of the item, the results were all the customer-prudential products have been included in the "blacklist" notice.

Yesterday, the reporter calls every customer sincerity product customer service asks "blacklist" whether existence? Answer the telephone customer service told the Reporter: "You wait for a while, I look at the list to you say." "Then this customer service said:" If the customer return rate reached 50%, it will be included in the two-level blacklist customers. Second-level blacklist customers to sign merchandise quality problems are not returned. If the return rate reaches 80%, it is considered a malicious return customer, we will limit this account to buy something again. ”

Where a customer relies on unconditional returns

Call consumer malicious return to disrupt management

5 years ago, the founder of the Network of excellence founded every customer Prudential products. Mainly engaged in clothing, shoes, home, accessories and other commodities, then launched to support 1100 of the city to pay and POS machine card, face-to-face test, 30-day unconditional return of goods and other unique user experience, and invited Han, Dan, Xiaoming, Li Yuchun and other stars endorsement ... "2009-2010 Chinese apparel (000902, share bar) Online shopping research report" shows that, where customer-prudential products in their own sales-style apparel (sold to individuals) website ranked first.

However, the customer prudential products to the consumer's blacklist, precisely occurs in its original as a competition slogan of the return of the exchange. Where customer service department people told reporters, for the high return rate of customers, where guests will be their return application for manual audit. The way to deal with it depends on malice. However, some malicious return and replacement customers, each time a large number of purchases of clothing and other goods, only one or two items returned, will seriously disrupt inventory management.

Consumer blacklist

In the online shopping industry is not a special case

Look at the whole network shopping industry, the implementation of the blacklist system is not a customer prudential products. Reporter investigation found that Jing-dong, when, a number of shops and other online shopping sites have so-called "blacklist", such as Jingdong Mall, customers in one months more than 1 times rejected, will be deducted 50 points. If there are 3-5 returns or rejections within one months, the system defaults to malicious orders. There will be restrictions on participation in Jingdong related promotions.

Dangdang's customer service hotline also said that if a certain amount of time to return goods, will affect the credibility of users, buy again when the goods will be in advance telephone contact is confirmed shipments. Credibility is too low, then pulled into the blacklist, can no longer buy goods in Dangdang.