A huge loss and many complaints

Absrtact: Recently, landed the United States Nasdaq 3 months of the pedestrian travel network released the first report after the listing, as of June 30 the second quarter of this year, net revenue to achieve 716 million yuan, an increase of 84.9%, but the net loss of up to 113.6 million yuan, the loss of the expansion

Recently, landed in the United States Nasdaq 3-month tour of the Cattle Travel Network released the first report after the listing, as at June 30 the second quarter of this year to achieve net revenue of 716 million yuan, an increase of 84.9%, but the net loss is as high as 113.6 million yuan, the year-on-year loss expansion of more than 15 times times.

In the first half of this year, the passers-by have achieved a net loss of $180 million, and in the past three years, the passers-by have achieved only about $100 million in losses in the whole year. In the loss of the expansion behind, is the rapid expansion of the cattle and horse racing enclosure.

Earnings showed that in the second quarter of this year, the cost of the main business of the pedestrian cow is about 670 million yuan, an increase of 88.9%, the growth is mainly due to the increase in the cost of tourism products, as well as the growth of travel consultancy personnel costs. Among them, the company for mobile end users, resulting in product research and development costs rose 181.9%, to 21.5 million yuan, marketing costs are increased 4 times times, up to 96.9 million yuan.

However, the high cost of expansion has not allowed the passers-by to sit back and relax, and the management service problem behind the rapid expansion of the cattle has been intensifying. Passers-by are more than once boarded the supervision department issued by the list of complaints travel agencies, its commitment to the "star hotel" by the passenger accused into a "rough room", for some reason to cancel the trip, but also to push the responsibility to the "U.S. Embassy system failure" head.

"Star hotel" become "Roughcast room"?

August 21, has paid a 17167 yuan tour to the cow, Ms. Xu four, filled with joy waiting for the next day to fly to Phuket a beautiful journey. But in the afternoon, the passers-by told them, "because this line of flights canceled, can not travel." ”

Finally, on the advice of cattle workers in transit, Ms. Xu four people replaced Phuket free line. Ms. Xu and the way cattle to the economic observation network sent a written reply are shown that the passers-by failed to help Ms. Xu four people successfully booked tickets, asked them to go to the airport to buy their own, and all the accommodation fees also to pay their own expenses, back after the cow compensation difference.

"We reluctantly, only under the threat of staff, agreed to travel first, but also repeatedly asked the hotel must be OK, but after the Phuket hotel is not scheduled, we 23rd six o'clock in the morning and the hotel staff to communicate after the stay." Ms. Xu said. In this respect, the cow explained, "Customer service informed the hotel has confirmed that the guest check-in, should be the hotel reception of the people error."

"In addition, the staff said the hotel is four stars, but the environment is very poor, is simply ' rough room '!" Ms. Xu said. Ms. Xu's photo of the hotel's bathroom shows that the shower head hangs directly on a dark concrete wall with a stain.

Passers-by in the written reply to the economic Observation network also confirmed that "I look at booking online hotel on the actual picture, and the guests, like the bathroom style is concrete style, but the hotel room is very neat." ”

August 27, the return of the trip, Ms. Xu four people complained to the passers-by, but has not been properly resolved. Passers-by New Chambon Network said, "We consider the customer experience, compensation for the difference between the guests to pay (because the guests do not want to provide a POS certificate, we can not judge the cost of the guests to pay), and compensation for the guests 300 yuan/person, 4 people a total of 1200 yuan." The guest still does not accept, request Division I arrange a trip again. ”