A week of blood and Tears for IDC Manager

Intermediary transaction http://www.aliyun.com/zixun/aggregation/6858.html ">seo diagnose Taobao guest stationmaster buy cloud host technology Hall

September 3, 2007 A.D., is destined to be remembered. In particular, the server on the Waigaoqiao IDC business, and will not forget. Early in the morning with the weekend designated a good site inspection program for Monday to carefully check again, this is responsible for their own and customer responsibility. Just finished arranging the work. Suddenly a hasty phone sound, the original is Shanghai DX, and said too late to send a fax, call 3 o'clock in the afternoon, emergency meeting. I think, should be said last week, XX department to check here today. Did not feel anything strange, several information security personnel and is said to be the VP of DX, I remember the most clear word is "I know that you have no ISP card 95%, but do our business should have, this time we do not investigate, now strictly investigate the harmful information." We are particularly grateful for this remark. One hours later, September 3 4:30 P.M., the meeting is over and doom begins. 5 o'clock when I was not home in the car, suddenly received the company phone, said the high cabinet was sealed off. The feeling was to stop thinking. A few minutes later immediately to the DX Sales Director phone, the result is, I really do not know, I hurried to ask, a few minutes later received the phone, said he did not know. Then I call customer service, they said received the leadership notice, stopped, because there is no ISP card. I said and confiscated the fax. This customer service immediately said, I send to you immediately, so I received the notice of downtime, but the customer has scolded me garters, said I did not advance notice, I know all the explanations are so powerless, this time what I can do, many requests failed.

Night 7 o'clock, quietly climbed QQ, ask the peer, "brother, you Waigaoqiao server was shut down," replied "no". At this time I still remorse, think it should be my negligence, if more than a few cards may not be the problem. 2 hours later, my friend sent a message over, my 8 cabinets have also been closed, the reason is not no ISP card, said it was previously found harmful information, now suspect has not cleared clean, the specific opening time please wait for notice. Really "stick, dog", finally I understand.

On the 2nd day, September 4, the morning of the negotiations, I saw the announcements on the DX website. The closed IDC business under the Trust business customers can directly contact them, issued a letter of commitment can be opened. And only managed enterprise users, individuals do not. What this is, this is the naked digging angle, damage the vast number of IDC business interests, of course, how he will take care of your interests, and then, the more funny scene out. I propose to withdraw all the servers from the Waigaoqiao room, pay extra time for the money, several cabinets, 3. 5 months, 10 tens of thousands of. Only asked to take out the server to find a place to pick up the first customer data, the results early to reject. Consultation open time, that is, wait until the inspection, this is the fastest, slow to wait until XX will open, my God, that is the end of October. The server can take, that is must expire only then can take out, now does not expire in there closes cannot take out, the big joke.

Have a customer telephone connected will abuse, said I believe that the country will not do so, is your IDC business to us stop, right, yes, will not do so, but the implementation of his own, he is going to do, or credit. Imagine, a 4-year IDC company, a stupid to come out and hit their jobs? IDC company more than three years has been very good, and more cherish his customers, but this how to change it. Maybe some say that is because you did not do a good relationship, so stop you, if you think so, then you are wrong, I do not close the most, and the company is a few 30, 500 or so servers. You know, can dye red their black sand hat only we IDC and the vast number of customers of the blood, it is said that once the inspection in their own jurisdiction does not appear any problems, then you can be a level, then the best way to not problem is to shut down the server, only in this way foolproof. Alas, alas, I have thought of all the way to let the customer data, but still can not open.

Then, the afternoon CB Room announced, all stop check rectification, can not have any harmful information, to the way is to close all interactive Web site, because of this room server numerous, the company all employees are invested in accordance with their requirements of verification, in order to enable users to restore the site as soon as possible, Put all the employees who have the feedback into the server check so many customers say that we do not return the question, the phone from the morning to scold late into the night, I am tired, really tired, do not want to do, 100 100M of space, customers think that a lot of money, DX thought we also earn a lot. But how many people know.

On the morning of 5th, when the website was being tightened, suddenly email flashed a few, open a look, it is a dispatch of WT, that is one of your customers send spam, which led to this section C was banned abroad, seriously affected the use of other customers, this email has been sent to WT Mister's mailbox, Finally, if not immediately to rectify, then will kick out wt. In this point wt do is quite good, they provide me with a problem site, I closed the afternoon immediately wrote a rectification report, handed up. Finally came to an ending.

6th check the morning, then the afternoon announced that the formal corporate website can be completely opened. is the provision of interactive forum is not, the heart finally relaxed, feel finally have hope, quick work, Madam remind me, today your birthday we eat something. Oh, yes. I forgot my birthday. Inexplicable moved. Walking home to the attachment, just find a place to sit down, the phone rang hurriedly, is the computer room to call, told me to open a lot of corporate web site did not record, or the record number is false, must all stop rectification, said to be called Thunderstruck is not exaggerated, there is always a reason to check the early, now it seems, there is also a website for the record also know that It's usually two or three months down. Customers are also angry, of course they do not know. Because we provide services, scold and scold us should also, can understand. It can only be said that customers suffer.

Imagine, a 50-person IDC company, operating more than 4 years, and how we come to trouble customers, we do not want to close, but we can do? Take tens of millions of to smash the relationship? Is that possible? To tell the truth, I have been very discouraged in this industry, if there is any IDC company's boss know, just do, 5. 6 people are making money, as after dozens of people, according to the current tariff standards, to maintain the daily operation has been good. Every year, a large number of IDC companies die, alive, more than 80% of the company do not make money, I said here is the company, a formal operating qualified companies, not some individuals.

Sleepless night, I know there is more important things to deal with tomorrow, that is the high server, I can not open the data to take down a customer ah, this is my 7th the purpose of this trip, but also several people are very familiar with, said that there is a way to open one to two users, and then his users through the server passed down, Although this is very slow, but a bit may be better than nothing, it is said to quietly operate, know that is also a great, I submitted the relevant information, now waiting for him to open my two servers, through his thousands of customer data turned down to them, and then write this here.

Finally, some say that they are entities, you can sue them, recently a lot of customers call me to say, you deliberately break my line, I want to sue you, we see in court, I can not say the other, of course, on both sides, is our responsibility, customers pay, we should provide services. Fight a lawsuit, anyhow, I buy another one. But for us, okay? I'm going to fight a lawsuit, even if I win, can I do it later? Do you want to go on? You will have your little shoes wherever you go, after all, China's top operators have only two. You have no choice. Or my thoughts don't represent all IDC, but I think I can apologize to the vast number of users, I think other closed IDC business also have this idea, then together, we have to continue to wait, the days are really slow, there are two months, a full two months. (Zebian Admin01)