Acer laptops 5 years of fever: overheating is still unresolved

Laptop batteries and heating problems have been the problem of PC manufacturers more headaches. In Acer's notebook products, the battery and internal hardware, the heating line has been criticized by users. Since the 2007 report, the overheating of Acer's notebooks has not been properly solved for five years. The word replay recall is no stranger to Acer's computer. In 2007, this newspaper reported on the recall of 27,000 laptop batteries by the Acer computer. It is understood that the recall-affected notebook model was mainly in May 2004 to November 2006 for the United States and Canada market for the sale of products, the price between 500 U.S. dollars to 1500 U.S. dollars, the product includes some Acer TravelMate series and some Aspire series. The recall was due to reports that the US Consumer Product Safety Board had been receiving several cases of overheating of lithium batteries and even fires. Acer said it had decided to recall 27,000 batteries, although none of the U.S. reports had an accident related to Acer's products. Acer also advises users to stop using the affected batteries immediately and to contact the free replacement. In 2009, Acer also recalled a number of laptop computers, including a total of 12266 in China. According to Acer, the laptop's left palm support in the area of the recall is subject to repeated extreme pressure, and the microphone line under the region's crust may become overheated due to extrusion, causing the machine casing to deform and the microphone function to fail. In recent years, the handling of problems such as heat dissipation has been a mishap for Acer, and many consumers have been puzzled. • Review of the status quo • Acer laptops have been hit so is the overheating and cooling of Acer's laptops improving? Recently, Beijing consumer, Ms. Yang, complained on Weibo that a Acer Acer laptop, bought at the end of November 2010, frequently had problems with overheating during its use. After repeated repairs at the Acer Computer Depot, the problem of overheating of the machine is still not solved; Notebook just bought 10 days, it is obvious that the machine temperature too hot, a few times blue screen crash. The pit stops me every time, and let me every six months to clean the fan once (80 yuan per time), do not know which machine use the term is one year, in the warranty period of one year to repair the problem can not be solved, the quality of the issue can be completely resolved after the warranty period? May I ask Acer why the problem is always repaired? But why not even normal users can not meet the use of? The new fan that I changed yesterday is starting to burn again today. Time cost who will give me accounting? Ms. Yang angrily said. Reporters found that the experience of the netizen is not a minority. Consumer Chen Zixin said that its Acer notebook in the maintenance period, due to overheating, in the authorized repair point to dust, the result was charged 80 yuan. And netizens Zhipengyue also complained, 2010At the end of the year, he spent 4500 yuan to buy a 2G memory, the unique Acer notebook computer, the result of more than 5 times a year, the main heat problem, a heat on the automatic shutdown. And recently broken, but this time is not the problem of their own shutdown, but simply do not open the machine. Acer this notebook to play a large game estimated winter can play, do not think of summer, the home is not open air-conditioning, certainly automatic shutdown, cooling is not the general poor. It's no use to put a fan underneath. Of course, if you do not play online games, just QQ this kind of game, or watch movies or something, every day in 5 hours, it is not bad. Reporter in Baidu search acer notebook overheating crash unexpectedly appeared hundreds of thousands of pages! It can be seen that Acer's notebook overheating, panic is a common phenomenon. Last year, the consumer Miss Xu even because of their own Acer notebook overheating, in the handle network to buy Lovol computer cooling bag, and finally because the effect is not good and sued the handle network and its spokesman's bizarre case. The journalist also interviewed Acer's marketing director for an interview in the form of an email, but the Acer did not make any formal response to the issue until the press deadline. The survey found that, in addition to the overheating of Acer's notebook, the crash and other issues, Acer's computer services are also suffering from consumer criticism. February 11, a consumer hung up their own problems online: Last October, bought the Acer notebook, a period of time after the notebook can not open, take to repair, was told the circuit board leaching damage, to change the host board, and finally spent more than 1800 yuan. Damage to the motherboard to get back to look for someone to see, found no traces of leaching, please give a reasonable explanation. Meanwhile, January 30, 2012, a consumer said Acer's brand computer Gatway NV4435, using 1.5, the occurrence of a half screen phenomenon, restart normal. So take to repair, the results of the first repair changed the monitor, but later again appeared the same fault, the second maintenance said to replace the motherboard, and finally did not change, but the W7 replaced the new XP, the third time but changed the hard drive. The day before yesterday, the failure, reboot, no response. Almost all the main components of the computer have been replaced, but the failure is still there, such a maintenance method is unbearable. The consumer said. In the 3 15 electronic consumer complaints online, the reporter statistics Acer's related complaints found that more than 60% of the complaints are the Acer's laptop computer service poor, maintenance costs high. Reporters to the above consumer complaints reflected to Acer customer service, the staff said, more than a year can not be replaced, only hardware maintenance, according to the provisions, three times a year after the maintenance of technical failure is still not normal use, you can apply for a replacement machine. The main parts are guaranteed for 2-3 years and are free during the warranty period. Whether it is a product or a service, frequent problems are not an individual phenomenon. As a global leader in computer sales, should Acer consider its product quality and service issues? Reporter notes The enterprise cannot for the cost butDiscard the user reporter visited a number of industry experts found that the notebook caused by overheating in recent years caused by frequent security problems, and Acer and other parts of the company's excessive compression costs. In addition, although Intel's Atom processor and CULV platform are low-power and low calorific value, so that the notebook can achieve light and small size, but also because of cheap, so that some products, such as the quality of the shell of the mainstream price of notebooks, there is also a problem of thermal performance. In the interview, the reporter learned that most users of their current use of the notebook battery dissatisfaction, that many times the battery is the first part of the problem. They also said that although the current notebook price is cheap, but the shell material is not as good as before, palmrest position is prone to hot situation, to their work brought a lot of trouble. There are well-known PC manufacturers have worked in the news that the reporter frankly, in recent years, The notebook market competition, notebook profit space is not as good as before, in order to occupy advantages in the market, not only products to keep pace, prices have to have advantages, which means that in the cost must also have some control. And manufacturers in the cost of control, will be in the material, services and so greatly reduced, the natural consumer complaints will continue to appear. The competition between PC manufacturers should be in the direction of positive development, sacrificing the quality of products to lose consumers and win a momentary profit, which is not what we all want to see. Every consumer understands a penny, a penny of the truth. In fact, the pursuit of cheap will inevitably lead to a reduction in product costs, followed by the decline in quality. Consumers in the purchase of products, not only to consider prices, product quality is also a key factor. Acer, as an internationally renowned computer manufacturer, it is also the sponsor of the 2012 Olympic Games in London, whether in quality or service, should be more strict demands on themselves, if only to stare at the cost and ignore the user, then there is an old Chinese saying: Water can carry a boat, but also to overturn, Acer will be further away from consumers.