Acknowledge "process defective" Mango Net said to have been optimized

Every reporter Zhaoyi from Shanghai "Purchase ticket Mango NET is accused of collecting money does not buy insurance" in this newspaper published, causing a strong response from the reader, we are very concerned about Mango network did not give customers insurance, is the case or industry unspoken rules?　　To this end, the "daily economic news" to mango nets and industry experts conducted a follow-up interview. Mango NET ticket director Zhou responded to this report, said, "in the process of dealing with customer policy, our computer system process design is indeed flawed, after this thing, we have carried out the system optimization."　　"Mango Network Shenzhen Marketing department in charge of the special said," Mango net there is absolutely no money not to buy insurance, the client Mr. Liu in the Mango net insurance, orders in the processing state, not not to buy insurance, "he said," but when Mr. Liu asked to cancel the order, we immediately canceled. The client: "This incident is not a case," Mr. Liu told reporters, "the payment of passengers to buy aviation accident insurance, but not to the passengers insured, such things have happened many times, after the exchange with friends and online inquiries, found similar incidents indeed a lot." So it's not the mango net that's just a misunderstanding. "Reporter on Mr. Liu's blog, Mr. Liu has put all the reports related to this incident posted in the blog, he said on his blog," This incident occurred to me as a case in point, but seeing that many passengers have similar incidents, as consumers, I think this is a deliberate act by certain airline ticket companies, Is the unspoken rules of the industry. Although domestic aviation has always been safe, but if domestic civil aviation, like Air France, there are aircraft in the Atlantic disappeared, and passengers in the payment is not insured under the premise of the accident, the families of passengers how to claim? "Mango Net: Process design defective has someone to deal with Mango net ticket Mr. Zhou said to reporters, Mango net to the customer ticket and insurance operation procedure is: when the customer uses the credit card or the bank card to pay completes the air ticket and the insurance, the customer scheduled air ticket to the invoicing position, the ticket first opens, wants to buy the insurance to enter the insuring bank, Insurance is done after invoicing, and the policy needs to be tied to itinerary information. Mr. Lau's policy issue was not dealt with in time, because his take-off time is 3 months later, the system is concerned about the "priority principle", but Mr. Zhou always said, "before in the mango net has not occurred similar events." But our computer system process design does have flaws, we will also take warning. Now the company has someone to deal with these policies. "As for this year on the mango online coverage of the number of cruise insurance, Mr. Zhou said this data is difficult to query, and this information is also classified as company Confidential, inconvenient to disclose."　　Mr. Zhou also said the incident was not a leak, just because of the sequence of system recognition. Insurance Company: should be insured on the website of the insurance company and Mango Network, China Ping An insurance company said to reporters, "the front end because the mango net did not give this customer insurance, soOur computer system does not have the customer information, but the insurance process should be very fast, regardless of the front end or back end. As the back end of us, as long as the mango net sent customer information, the policy can be immediately generated. Taiping Life's Huang to reporters, "the current more formal and reasonable online insurance is through the official website of the insurance company, the security of other shopping sites and the regularity of the possibility of problems." "Lawyer: Mango Net has constituted a breach of contract" Beijing June Tai law firm Shanghai Branch Zeng Zhihong lawyer, Liu Jingtao lawyer told reporters that, first of all, Mr. Liu and Mango network to deal with 2 insurance amount of 600,000 RMB for the safety of traffic accident insurance, and Mr. Liu has paid the mango Net 2 insurance premiums 40 yuan, Mango NET to receive the premium 40 yuan also have no objection, so mango nets have the obligation for Mr. Liu on behalf of the insurance. Mango NET not according to the agreement for Mr. Liu's insurance has constituted a breach of contract.　　No matter how the mango net is not insured, it is true that the uninsured are not insured. Secondly, although the two sides have not expressly agreed to the period for the insurance for Mr. Liu, but China's 62nd article of the Contract Law stipulates: "The performance of the period is not clear, the debtor can perform at any time, the creditor can also be required to perform, but should give the other party the necessary preparation time.　　Mr. Liu May 7 and after the inquiry reminders, in fact, is to request the Mango network to fulfill the contract obligations of the agent, so mango nets that "before boarding the successful purchase of insurance is not a violation of the" argument not only without the contract basis, but not with the legal provisions do not match. Finally, it should be specifically stated that the 107th article of China's contract law establishes the principle of strict liability of the parties to the contract, that is, as long as the contract party does not perform the contractual obligation or the performance of the contractual obligation does not conform to the agreed facts, and the obligatory person cannot prove that he has no fault, the obligated person "shall bear To take remedial action or to compensate for breach of contract.　　Of course, civil rights can be exercised, can also give up, Mr. Liu and Mango net later reached a refund of 40 yuan insurance premiums by Mr. Liu himself for insurance, in the legal level is understandable.　　Event playback This April 22, Mr. Liu through the Mango net to buy two October 2, 2009 from Hangzhou to Xian ticket, discount price of 420 yuan, and with the ticket to purchase 2 20 yuan of aviation accident insurance, plus 50 of the airport construction costs, Mr. Liu through the credit card paid a total of 980 yuan. May 7, Mr. Liu found that the mango net still did not give him the purchase of aviation accident insurance, then call the advisory, Mango Net Customer service gave the explanation is forget to the insurance for Mr. Liu.　　Mr. Liu dialed 6 times before and after the Mango Network Customer Service hotline, but each time is different customer service to answer the phone, each time each other asked Mr. Liu specifically to introduce things. Liu thinks Mango net is suspected to deceive consumer, so complain to 315 consumer electronic complaint net. After many negotiations, Mango net finally put 40 yuan insurance back to Mr. Liu.