After buying online, the merchant failed to perform

Recently, the news hotline received a response from Harbin residents, online group after the merchants did not perform, and the group purchase site is a refund to end, they believe that their rights and interests are violated. The legal personage said that the merchant's behavior has violated the relevant legal provisions, and the website has not done intermediary service obligation, also should bear joint and several liability.

Buy two-person meal "wasted"

Miss Xia reflected that she bought a restaurant in a group buying a double package. Miss Xia ordered the meal in advance according to the purchase voucher, but said the package was canceled and asked her to apply for a refund online.

Miss Xia thinks the merchant's breach of contract should be compensated. When she called Group buy Network customer service call for help claims, the other side but reply can only refund the consumption money.

"Singing coupons" is hard to sing

Mr. Zhao reflected, to 39 yuan in the price of a group purchase online buy a KTV private rooms 3 hours "singing coupons." But when he went to spend after the appointment, but was told that "10 minutes late, the system has been closed", can not enter the private room to sing. Mr. Zhao said he could book another private room, but the service staff said they could only reserve the next day. At last he did not sing.

Mr. Zhao felt that 10 minutes late to be unable to consume the provisions of the Overlord clause. To this end, he reported to group buying network, but the answer is only "to be consumed after the expiration of 7th consumption amount."

The risk of online group purchase should be prevented

In this regard, Han Ying, a lecturer in the law Department of Heilongjiang Institute of Finance, believes that although the parties to the online transactions are not face-to-face contact, more through the network transactions, but compared with the traditional trading methods, the transaction subject, object and basic transaction behavior has not undergone a fundamental change, therefore, the implementation of online transactions should In particular, provisions relating to transactions in goods and services.

She believes that according to the contract law and the Consumer Protection law, the above cases, the sale of the package in the case of consumers have already paid consumption, the cancellation of the purchase package is a breach of contract, should compensate consumers; KTV in the consumption of the format (OVERLORD) clause, should be invalid. and the group buying site belongs to intermediary services, should be jointly bear the business default to consumers caused by the relevant legal liability. Consumers can report to the Consumer Association entity business and group buying website.

The legal personage also said that carries on the on-line buys the transaction to pay attention to the detail, understands the on-line transaction characteristic, through various channels actively uses various means to obtain the necessary transaction information, guards against the transaction risk.