Air China's passenger insurance was withheld, but it was Fevi January.

Air China through the official booking of air tickets and buy insurance, the money was successfully deducted, but the development of the ticket did not show insurance. "Where did my money go?" With doubt, Mr. Wei (alias) asked Air China to give a statement, but Air China did not respond. Reporter investigation found that Mr Wei took the plane one months after the insurance to buy, and the insurance date is a year later.　　Air China promised to refund Mr. Wei, but as of yesterday, Mr. Wei has not received a refund. Account has been deducted insurance not to buy things go back to one months ago. In early August, Mr. Wei in Air China official online order tickets, "Flight is CA4162, from Beijing to Guiyang, two full price tickets amounted to 3720 yuan."　　"Mr. Wei said that he has always had a habit of flying, is to buy an insurance, this time is no exception, so he spent 40 yuan to buy two insurance." August 7, Mr. Wei went to the capital airport for Check-in, in the printing of electronic ticket when the itinerary is noticed a detail, "insurance premium column shown as ' XXX ', I did not buy insurance?"　　"Mr. Wei is strange, hurriedly shouted to the airport staff to inquire, but was told that because the ticket is in the official website of Air China Purchase, can only ask Air China." Mr. Wei then called Air China and was told that the situation might not have been insured. "No way, my account has already been deducted."　　Yesterday, the reporter saw Mr. Wei's original bank account payment information, showing payment of 3760 yuan, and electronic tickets show each ticket for 1860 Yuan, two a total of 3720 yuan, that is, Mr. Wei bought two insurance 40 yuan has been successfully deducted. Rights January Money still not yet "my money has been deducted, but did not buy me insurance, this should happen in case something can do?" Mr Wei questioned why Air China had no prior notice. "If I had not looked at the electronic ticket that day, I had been kept in the dark." In order to claim, Mr. Wei has since launched the road of safeguarding rights. "But the phone is always the Air China Customer service, all departments and staff are pushed around for a variety of reasons, and promised to give me an answer."　　But Mr. Wei revealed that the promised reply he had been waiting for. August 9, "Air China staff told me that you can give me back the insurance money, and said that 15 business days can be the money in my account."　　"This has made Mr Wei more determined not to buy the insurance. However, half a month later, Mr Wei's account amount has not changed. "I contacted Air China again, and they said they were going to be delayed for another week, but they didn't get it after a week."　　"In this way, as of yesterday, Mr. Wei has not received the promised 40 yuan insurance refund for Air China." The insurance was paid to buy and then back to protect the two of Mr. Wei's insurance to buy? Yesterday, the reporter called Air China Customer service, the staff asked the ticket after the query to inform, "the system shows that Mr. Wei's insurance has been bought, but why the electronic ticket does not show that need to ask the insurance company." Subsequently, the reporter contacted in charge of the insurance business of AVIC Samsung Life Insurance. Staff to help reporters after the query but gave an astonishing result: Mr. Wei's insurance did buy, but bought August 7, 2012, when the operationBetween September 5, 2011 and September 8 after the retreat. On the day of August 7, 2011, Mr. Wei had no insurance record. In this regard, the insurance company staff also feel puzzled, "do not rule out the possibility of buying afterwards." "Knowing this astonishing result, Mr Wei can no longer endure," in addition to irresponsible, there is the question of integrity. "Mr. Wei revealed that it is not difficult to understand why Air China will promise to give him a refund," if the insurance has been bought, the insurance date has passed, certainly cannot refund. And they know their own wrong, will buy afterwards, so can only buy next year August 7, after the surrender, so the system shows I have bought insurance, and they have money to refund me.　　"On this issue, the reporter also called Air China headquarters yesterday, trying to interview propaganda department, but as of press, the reporter did not receive any reply." "Although the matter involves a small amount of money, but the problem is very serious, because Air China to deceive consumers may not just me." Is it a reliable ticket to the website? If you didn't get insurance, why didn't you notify me in time? "Mr. Wei full gas," actually not care about this 40 yuan money, the key is from beginning to start there is no Air China related person to give me any apology and explanation. "Clue: Mr. Wei reporter Ye Yire