American online shoppers welcome bleak Christmas

December 26--The Wall Street Journal reported that many customers were rushing to buy gifts before Christmas, but the delay in delivery made this Christmas particularly bleak.

Companies such as Amazon, Wal-Mart and Kohl department Stores (Kohl ' Scorp) have promised to deliver goods to the door before Christmas. But freight delays have given families in America a Christmas without a gift, and their Christmas tree is empty, with no gift to put.

On Christmas Eve, Brandon Scott (Brandon Scott) is waiting for a 46-inch Samsung TV and Kate Spade's watch, which he ordered at Amazon in Saturday.

"I was frustrated because these things could have been easily purchased at a variety of retail outlets near my house," said Scott. If Amazon hadn't promised to deliver the goods before Christmas, I would have bought them directly from the retail store. ”

Retailers and courier companies are overwhelmed by the surge in online orders over the past few weeks, retail analysts say. Bad weather, network failures and manufacturers ' delayed deliveries "added fuel to the Flames".

In Tuesday, UPS (United Parcel Service) said the company's freight system was overwhelmed by the surge in online shopping on Christmas Eve, making it impossible to deliver goods in time before Christmas.

In response to a reporter's question, Susan Rosenberg, a spokesman for UPS, said, "The amount of delivery is far more than the forecast and the delivery capacity of the company's system." UPS shipped 45% of the entire U.S., and in Monday, the company delivered more than expected 7.75 million, and more shipments are still flowing.

In some of the notifications received by Amazon customers, UPS noted that some of the delays were due to "not receiving the packages from the shipper." ”

Amazon said in Wednesday, "Amazon Operations Center is processing customer orders in a timely manner, and delivery of goods to The courier company." At the same time, we are following the delivery of The courier company. ”