Analysis of good service is an effective means to popularize

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In the webmaster circle, we generally pay attention to the problem is: the ranking of the site rankings, included in the number and the level of income. We think that website promotion is good or bad, these factors are the hard indicators of measurement. These factors are important, but there is a very effective soft has been overlooked, this soft is service.

Indeed, many websites in the promotion process, through the diversification of the promotion of the combination of programs and efficient execution, so that the site to obtain a better flow and ranking, but also formed a certain size of the customer base. But after a period of time, will find customers slowly lost. Originally many customers after using a few times to give up to continue to use, the site has not formed a solid customer base. Many webmaster baffled, in fact, the reason is very simple, is not paying attention to service. Do the site is not as long as the flow and ranking is all right, if the service did not do well, the same will be undone. So how to achieve the purpose of promotion through service?

First, call customers

The purpose of the telephone contact is to introduce their website to the customer, so that the customer has a knowledge of the website. The contents of the visit include: to introduce their identity to the customer, to inform the customer site domain name. The target customer of the telephone call must be targeted, should visit the industry and the site of the relevant customers, so as to help provide customers with the necessary services. Telephone call can strengthen the customer to the website name and domain name Cognition degree, break the routine of the website hard transmission information, make the customer from passive to active, visit the website by the domain name autonomously, want to know, active obtain information than passive strong plug information more easily form cooperation.

Second, regular telephone return visit

The purpose of a regular return visit is to investigate the user experience of the site. Subject to the limitations of the telephone communication means, the content of the telephone return visit should not be too complex, just for customers to do some simple investigation. For example: whether the site architecture style to meet the customer's acceptance range, the perfect degree of site functionality, and other sites and the advantages and disadvantages of customers and the use of feelings and effects, and so on. These problems can not only help the site understand the needs of customers, and constantly enrich the perfect website, more conducive to strengthening the relationship between the site and customers, enhance the customer's sense of importance, so that customers understand that the site responsible, willing to forge ahead of human nature management.

Third, for customers to dispel doubts

The website operation process, unavoidably will encounter the formidable customer. However, as the saying goes, "Customer is God", only let customer satisfaction, customers will let you satisfied. Encounter problems customers do not shirk responsibility or hold the attitude of termination of cooperation to face, but should actively communicate with customers, understand the crux of the problem of customers, from their own, review the existence of the site's loopholes, if it is the site itself, it should be actively improved. If it is a customer issue, it should be directed to help the customer solve the problem. Believe that as long as the attitude of friendly problem-solving, and then difficult customers will be affected.

In fact, the way to do a lot of service, in addition to the above points, there are many tips, such as holiday greeting cards, thanks to mail, will increase the customer's goodwill to the site. This article comes from the British trousers www.178222.com. As long as it can be so nuanced to do the site, will be able to increase customer trust in the site, the customer base will naturally increase and secure.