BMW acknowledges the existence of a customer blacklist has been complained of malicious repair

Data map. BCC Beijing March 21 News According to the Sound of economic "world Company" reported that in the early morning of March 15 this year, Mr. Liu Zheng in Beijing, surrounded by his white BMW body, posted a banner that said "No BMW blacklist", slowly driving the car down the street, attracting countless eyes, Many people took out their mobile phones and photographed them on Weibo. Liu Zheng is reported to have done so because he and BMW have been in a dispute for months. Last September, Liu Zheng car to Beijing star Tak Bao bmw 5S shop for painting repair, and later found that the interior carpet is unknown break, under the seat also found an orange peel. In the process of communication with the star, the other employees mentioned several times he has been on the "BMW blacklist", Mr. Liu suspected, because it is a blacklist of customers and was 5S shop malicious repair, since then he began the road of rights protection. March 12, Liu Zheng sent a long microblog about his rights, and several video recordings. One video shows that Mr. Liu and his girlfriend to Beijing star Debao request and the other communication, but the 5S point of the staff of the two people as transparent people, completely ignoring their existence. Mr. Liu's girlfriend: Miss, I speak too little, you can't hear me? Excuse me, miss, hello? Hello, Miss? Am I transparent? Miss, could you help me to ask your chairman? I have already made an appointment, yesterday began, waited 8 hours, today is a morning, now. Can I talk to you for a minute? Is it because I was blacklisted, you do not accept or what? Excuse me, miss, could you please contact me for your leadership? Miss, could you help me contact your leader, please? Miss？ Miss？ Excuse me, sir, could you help me to contact your leader? How are you doing? Mr.？ Can't you see me or can't you hear me? This is your 5S shop service, buy the car to the owner so! Why would BMW treat its clients like this? It is reported that the dispute with the Star Tak Po is not Mr. Liu's first activist experience. In September 2011, Liu Zheng bought a homemade version of BMW 320i at the BMW 4S store in Beijing. March 2012, because of car purchase tax and other issues, he looked for BMW China [micro-bo] negotiations, after three months of tug-of-war, June by the BMW Brilliance Sales Vice President Jianjianjun to resolve the dispute. Mr. Liu told the economic news reporter, when selling cars to his salesman said: "The matter is resolved very satisfactorily, but do not provoke BMW China and BMW dealers, or your car in this life is over, BMW China will pull your car into the BMW blacklist." Journalist: How did you suspect that you were blacklisted? Mr. Liu: I have a small dispute between March 2012 and June with BMW China, then BMW China brilliance BMW Sales President Jianjianjun out, the dispute to resolve very well. That afternoon, he let me this 4S shop Chen sales sent me home, on the way, Chen sales told me, "Do not with BMW China and these BMWThe regular dealer has any dispute, otherwise will pull into the BMW blacklist, hereafter you this car this life is over. Later you do maintenance, they will give you the car sabotage, let your car just finished and then this is broken, so that you keep money to repair. "This is Chen sales told me, at that time I think it is absurd, I do not believe at all." I didn't think about it until October 2012, when it happened, until there was this recording. I wasn't there when I was recording. I was so excited that my girlfriend pulled me away from the conference room, when only the top brass and the police, the 15-minute recording was a recording I put on the internet, and the chief executive manager said clearly that I was a BMW blacklist customer. For the "BMW blacklist" one said, BMW public relations firm denied the existence of this list, and our reporter this afternoon to BMW owner of the identity of the BMW 5S shop to Beijing star Tak Bao on the consultation "blacklist" of things, the other side of the verbal recognition of the "blacklist" exists. Journalist: So you put him on the blacklist? Customer Service: Is that person called Liu Zheng or was? He came in last year and made a terrible fuss. In fact, he seems to be in the other BMW also often make trouble, and then by a number of BMW stores pulled into the blacklist, not to repair, but our store is not a new shop, for him to repair it. After six months of repair, and began to make, there is no way, is to belong to their own things broken and then touch porcelain feeling. Reporter: Normal maintenance is no "blacklist" problem is it? Customer Service: no problem. He seems to be making a lot of noise. The man seems to have gone to BMW China, and BMW China can't solve it. Economic voice also interviewed another BMW owner in Yulin, Shaanxi Province, Chang, Mr. Chang said, he also encountered the mysterious "blacklist." Chang: Oh, my this is not only blacklisted, and the car is very very serious quality problems, including my current vehicle engine failure, the light has been on the light, and now we Yulin local them for a variety of reasons, such as the need for further testing or what, for me this car has refused warranty. My car is now within a two-year warranty. I said OK, you want to further test, please give me a list of what you are going to test what items, you give me a list, I at the very least as consumers have the right to know. They don't offer the list at all, they're not going to fix it, whatever it is, it tells you it needs to be tested further. Obviously, there are some indications that BMW China seems to really exist such a blacklist, however, BMW brilliance Public Relations Priory Feifei very firmly denied the existence of the "blacklist", she said that customers are God, they are very focused on customer satisfaction this piece, customer requirements they will try to meet, unless this request is very excessive, But the general will try to meet. Sino, chief executive manager of the Liu Zheng, has made it clear in the recording that he has entered the "BMW blacklist"。 Afterwards, Sino explained that there is a "BMW blacklist" inside the star, if the customer has complained, not satisfied, again when they will be carefully received. But in fact this "blacklist" with the wrong word, he apologized. They just put a lot of complaints from customers, dutong into a system, this is called "blacklist." Reporter today to Sino manager, to his confirmation about the "blacklist" thing, Sino said that there is a special marketing department to explain this matter, he can not do any answer, the reporter calls star Tak Market Department, staff gave such a reply: Staff: Sorry, because I am not very clear about this situation. Reporter: Now the marketing department has no official say, right? Staff: Yes, there will be a unified official will give you a reply later. We will report to our leader and then give you a reply the first time.