At the end of last month I went to Beijing, because in different places to do things, stay a few days are the best to settle the problem of hotel accommodation, which have friends arrangement, also have a network shopping alone. One night I was in the public comment to see a price and distance are suitable housing, click in, is Ctrip information, registration after landing to Ctrip, booking when the page prompts link credit card, advance margin, in order to complete the room as soon as the prompt operation completed.
Booking completed, dial voice to ask customer service room situation and specific location, the other side of the answer to eat a surprise, the hotel location in the southeast four ring, the distance from where I was 20 kilometers away, but I was in the public to see clearly only hundreds of meters away. Time is already very late, I do not want to toss, finally in the distance from the subway entrance less than 100 meters to find a small hotel, as for the condition or not to describe. Wash finished, lying down after thinking of the hotel security before the matter, see if you can apply for a refund, open again with Cheng see tips, even if not to stay in the margin has been unable to return, the question is prompted to pay security when how did not prompt?
I did not call the customer service phone, because I know that the margin is definitely not back, Ctrip customer service and the hotel will use a variety of reasons to stall, before my brother because 5 minutes of time and go to where the network debate for a few days, the other side make the performance of the way, ultimately or nothing. In other words, in the Chinese Internet, the company's user experience and service-oriented are nonsense, the key moment is still the supremacy of interest, the Chinese people too, they will not care about you a small role.
If this is a matter of fine thinking, I will not say this is the public comments and Ctrip in collusion, but I still more admire from navigation errors to deposit guide such http://www.aliyun.com/zixun/aggregation/9137.html "> Product logic, or may be Baidu map error, as to whether the joint show, only their own clear it. However, regardless of the consumer's psychology, Ctrip do is still very good, because the margin can maximize the guarantee of the interests of the hotel, but the interests of consumers where?
In fact, someone told me about the business logic of the client and the dog. How to go ", so I thought about this logic for a long time, this logic is probably one of the first is to say, a but the product was detonated, booming to rob, random how you charge, also do not care what service-oriented and customer on the ground, Love to buy not to buy, and even a few money over the dark scold customers really TM cheap, not the customer when people look, but still able to succeed;
The second version of this theory should be that I encountered this, shop bullying is the normal, I just buckle your security, is not refunded to you, what can you do? have the ability you to sue me, the lawsuit money to find the relation, not enough toss, the handle is you this kind of psychology, often has been tried. This means that, in this incident, I also made a dog, but I do not make gas with them, because dogs bite people is normal, but from previous events, the consequences of dog bites than dogs bite people is much worse, the dog bites people is reasonable, and the dog-biting is not a madman is a violent, and they are easy to soldiers, Should be as far away as possible.
If this theory is used in the individual body is good, if used in the group above, is simply the Chinese people's sorrow, and has become the Chinese people's sorrow. If there is no customer-dog theory, will there be food safety problems? For those who have lost their consciences do not see their countrymen as human beings, but as treated as beasts, and what good animals can eat? Even if the victims do not use the dog theory to think, they will engage in these illegal food with other ideas from the black, Then brainwashed the workers, and then assimilated the black-hearted distributors of the same boat, letting them all put their money on the line and lose all conscience. Compared with the production of illegal food, the sale of illegal food is worse, because there is no sale and no killing, no business and no unsafe food production, this is a great sorrow!
The recent Golden Arowana event circulated in the micro-trust friends Circle is really false, if the transgenic really become a common people, there will be no need to talk about what sustainable development, then the future of the people can be regarded as an animal, it is also as the rumors of Goldman Sachs said, a nation only need a small number of the top person is enough, then the rest of the people? If this is true, what is the difference between the genocide and the fascist genocide? In fact, according to the people concerned that even if China's edible oil does not use GM soy, it will be blending different proportions of the health oil (cottonseed oil), this is also in the Food safety list?
From Ctrip reservation to food safety, today really pull a long way, but also the Internet topic is even more light, but in the business has a common way. To treat consumers, what kind of attitude should be used, everything depends on the enterprise, as the Netizen said, you can continue to ask for your margin, but consumers need is credit.
Wang Jiwei jiwei1122, micro-letter number Mcjave, welcome to Add.