Bowser online washing machine does not match with web ads

Responsible for personal product picture pasting error consumer multiple rights end Returns (reporter Wang Yi) at the beginning of October, Mr. Guo in the bowser net purchase a washing machine, but found that the washing machine sent to the online picture does not match. Mr. Guo believes that the bowser network suspected of false propaganda, repeatedly negotiated returns without fruit, to sue for compensation.　　Yesterday Bowser network said that the reason is the product picture pasting error, is currently preparing to give Mr. Guo for return, and add 500 yuan cash coupons.　　"I think there are many features such as cleaning down the down jacket, without hesitation," Mr. Guo recalls, October 5, he bowser on the Internet to buy washing machine, a Siemens washing machine posted more than one photo, which has a function button picture, which shows more than 10 functions.　　The next day the washing machine service, the other party asked to pay before the inspection, Mr. Guo brushed credit card opened a look, found that the washing machine is not in kind with the photo, the function button is completely different, "the key is less than two functions, the cylinder cleaning and washing down the function is not." Mr Guo believes that online shopping can only be picked up by the photos and descriptions posted on the website, if the images will mislead consumers, the website is suspected of false propaganda. He repeatedly calls after the service call for return. According to the recordings provided by Mr. Guo, the reply of the customer service staff is that there is a disclaimer under the picture of the website: all product appearance, color in kind, the picture is for reference only.　　"If no quality problems, can not be returned." Mr. Guo said that the pictures posted are not the appearance, nor the color, but the function is not in conformity with the reality. He consulted with each other several times, a leader of the customer service department finally replied: Can not return, to the parties to add a 50 yuan voucher.　　Mr. Guo was unable to accept this and said he would sue the Bowser network. Yesterday afternoon, Bowser network's public relations department head said, the on-line photograph is pastes from the Electric appliance official website, may have some mistakes, they admit to have pasted the wrong picture, and has changed the new picture.　　At present they are ready to return to Mr. Guo, and add 500 yuan cash coupons. To produce a qualitative change. Lawyers say expert committee of the Beijing Bar Association expert Zhang Sheli lawyer thinks, the network buys often encounter such predicament, the kind and the picture produces the qualitative difference, for instance function, then the website's disclaimer is invalid. After the incident, users can negotiate with the seller, but also to the consumer associations and the Administrative department complaints, and ultimately can also resort to the law.