Broadband internet speed too slow to withdraw a fee

Shenzhen business newspaper reporter Li Hongwei intern Wang Teng "2M broadband network, web page can be opened in a few minutes, the Thunder download rate is only 8~9kb per second, many times to reflect the maintenance of the invalid, the network company to admit that it is their own server problems, and agreed to return for customers, but to deduct the user 208 yuan network fees and installation fees. Yesterday, Mr. Li calls with this newspaper to reflect the network company this unreasonable stipulation.　　China railcom related officials said: Each charge by the company and related departments unified pricing.　　According to Mr. Li, he is ready to move into the new house installed broadband network, see the district hangs a eye-catching banner written "China railcom broadband 550 yuan 2M, send Modem", Mr. Lee felt very cost-effective, so immediately dialed the bottom right corner of the phone number to handle broadband. August 19, the CRC staff helped Mr. Li Open broadband. Since the opening, Mr Li feels like the internet is pulling a broken car. "2M Broadband network card is dying, even video can not see, the movie to download a day, let alone play the game."　　Mr. Lee said, very depressed. Two days later, Mr. Li reflected the situation to the Baoan manhole Business Hall. CRC has sent a salesman to help Mr. Li detect the network, the last answer is the network server has failed. Mr. Li is very distressed about this and can only consider handling the withdrawal.　　For the next few days, Mr. Lee was still slow to use the Internet. September 10, the unbearable Mr. Li to Baoan Manhole Business Hall for the retirement formalities, the salesperson told him must first deduct 108 yuan net fee and 100 yuan installation fee, then the balance 342 yuan to Mr. Li's bank account. Mr. Li to this objection, due to slow speed, the staff to detect many times still can not solve, the final explanation is the company's server has problems.　　And this is not his fault, but now he has to pay the cost? Mr. Li insists that the full payment should be refunded to him at $550. To this end he dialed China railcom "10050" Complaint hotline, received the answer is: "In accordance with the local railcom company standard fees."　　"Mr. Li is very unable to understand such a reply, think this matter is very absurd, so in the case of negotiations, the telephone hotline."　　After listening to the story of Mr. Li, the reporter then called China railcom "10050" complaints hotline to understand the matter, the relevant staff Miss Zhang to reporters, Mr. Li in the August 19 installation, due to slow speed two times to allow staff to debug. Ms. Zhang said that Mr. Li prepaid for half a year's broadband fee, but has not fulfilled the six months ' preferential package, according to the company stipulation, after installs the customer to be able to exempt 100 yuan to install the debugging fee, if not full 3 month retirement households all according to the monthly normal broadband fee 108 yuan to calculate, Mr. Li uses more than 20 days,　　So charge one month cost 108 yuan. Ms. Zhang also said that each of the company's fees and charges are unified by the company and the relevant departments to price, and based on the standard of living in each city to set prices.