BT scientists: Microblogging management information is very useful

September 14 News, Summer Davos forum September 13-15th held in Tianjin.　　Langues Huamai, a forum guest and chief scientist at BT, said in a dialogue with Sina, Weibo (http://t.sina.com.cn) is a very useful tool for managing information and describes how BT can use it to solve customer problems. Langueshua, a Facebook and Twitter lover, briefed Sina on how BT uses these tools for customer service.　　Langues Huamai says Facebook is a very useful tool for managing information, with about 18,000 people using Facebook, a way he communicates with colleagues in his company.　　He also described the company's use of Twitter as a customer service, a person responsible for collecting how customers evaluate the company, and if someone complains that his phone is out of the question, the company will simply give it to him and try to solve the problem as quickly as possible. Inside the company often use another form of Twitter to deal with things, if the work and life in doubt immediately sent up, micro-bobo friends will give him a lot of solutions, but also to keep themselves in contact with the outside world, in addition,　　Using a mobile phone to take pictures and send them via Twitter is quicker than using email. Comparing Msn,facebook, Mobile text messaging, Twitter, blogs and other modes of communication, Langues Huamai that Facebook is the standard model for an open social communication platform that will go down this road in the future. Facebook, he says, has 500 million users, and it has been a problem, but it was quickly resolved. (Ding June Ping from Tianjin, Shenzhen)