Business court case: Cloud computing call center infiltration education industry chain

Today, with the days of harmony and Noah boat cooperation of dust settles, China's leading managed call center and cloud services, day-run intermediation announced that the cloud Call Center service has infiltrated the education industry in various fields, as the industry chain companies to enhance service capabilities and management capabilities of the necessary tools, the application trend is increasingly obvious.

Days Run is China's first to provide a managed call Center service enterprises in the education industry has been plowing for many years. and specially set up the education industry team group, for the industry characteristics, launched an innovative model, "Call center +t-care Service" portfolio. Currently has been serving in the group, the Global IELTS, Jinghan Education, Wall Street English and other Vue well-known educational institutions.

This time, the days run and the Chinese electronics Auxiliary education industry leading brand Noah Boat company Hand, means that the call center cloud services in the education industry in the training institutions, teaching institutions in the field of successful infiltration, the education industry in the field of electronic hardware further expansion, which will be used in other business education electronic products company's application, play a driving role.

It is learned that Noah Zhou management attaches great importance to customer experience and management efficiency. Therefore, the establishment of call center as a company to enhance the brand service strategy, and Joint Research Department, customer service department, information Department after 3 months on a number of companies to select the system, experience, the final choice of day-run financing call center cloud services.

At present, Noah Boat has learning computers, learning machines, point reading machines and many other educational electronic products, the company attaches importance to product innovation, but also hope that through the call Center service, to provide customers with cutting-edge products and service experience. Day-run intermediation call center services call bomb screen, recording inquiries, customer data management, satisfaction survey, telephone reports and other functions have been highly favored.

Days of the financing of the call center cloud services, can be customer lead mining, customer active marketing, sales opportunity management, customer service, customer marketing evaluation, work monitoring and management work, all the visible can be heard in the form of statements and recordings recorded. Jeannoa boat in sales management, marketing statistics, customer communication and other links to respond freely.

Analysis of the industry, the cooperation will be on the service of Noah boat to upgrade very high. Days run intermediation 400 unified access, users will be transferred to the right people to listen to improve the professionalism of the first contact; the phone calls the bomb screen, pops up the old customer history record, records the new customer consultation information, enhances the service efficiency and the satisfaction; After work, also may call to transfer, at any time carries on the business processing.

At present, Noah boat strong marketing service network all over the country 28 provinces, more than 300 cities and more than 1400 county-level markets. Day-run intermediation call center services, but also to achieve the distribution of multiple points, unified management. Background powerful statistical functions, so that the total number of calls, has not been received, call area and other telephone information at a glance. Help management easy to achieve background remote management, anytime, anywhere on the staff's work quality, service content to carry out a complete control, improve the company's control capacity.

The cooperation, Noah boat also used 800 guests 800APP. As a partner of day-run, the day-run Intermediation Call Center service Program + 800 800APP, has successfully served the global IELTS, digital China, ADP and other enterprises. It is not difficult to find that the demand for the +CRM (Customer relationship Management) of the cloud Call center in the field of education is becoming more and more prominent.

(Responsible editor: Liu Fen)