Buy 78 Yuan West Lake day-by-day complaints: Sales-oriented tour as a supplement

Huagang "Watch the fish" 8 minutes, marketing silk quilt an hour 78 yuan of "West Lake Day Tour" in the end swim what? Tourism Management Department said that the contract itinerary and the actual discrepancy, tourists have the right to request refund-this reporter Huang Yihan wen/photo of Spring season, this time, to Hangzhou to play, the West Lake is very interesting. Therefore, "The West Lake Day Tour" is very hot recently. But we also received a lot of "West Lake Day Tour" complaints. Carefully counted, Hangzhou's "West Lake Day Tour", has been more than 10 years of history. And this more than 10 years, "West Lake Day Tour" 175 yuan/person's price, has not changed. The travel agency says the price has no money to make. But at the station, in the hotel, on the net, "The West Lake Day Tour" The price, is far is much lower than 175 yuan low many, the cheapest only 49 yuan. Some time ago, we bought the "West Lake Day Tour" on the Internet, only 78 yuan. This 78 Yuan of "West Lake Day Tour", in the end rely on unreliable? Yesterday, this reporter experienced a whole journey, a ponder, tourists really want to long mind. Travel contract and group buying is far from 7 in the morning, at the entrance of Hangzhou building, a tourist bus with a part of the tourists, went to Wushan Square, and then another set of tourists. The entire team, a total of 28 people, are provincial tourists. "West Lake Day Tour" before the start, the guide let each visitor sign a "Hangzhou" day tour contract. On the contract, the schedule is as follows: West Lake Cruise, view three Tam printing month (not less than 40 minutes), Huagang fish (not less than 30 minutes), Ling hidden flying peak (not less than 60 minutes), Huanglong Tucui (not less than 40 minutes), but also handwriting added a scenic spot-song Courtyard Wind Lotus. Shopping place has two: Hangzhou Silk Show (shopping time not exceeding 45 minutes), Hangzhou Melling Tea garden (shopping time not more than 35 minutes). But, the introduction of group buying website, it is like this: roundtrip travel fares + eight attractions (West Lake Cruise + visit three Tam India month + huagang fish + Huanglong cave Tucui + flying peak Temple + Qu Yuan wind lotus + view Leifeng Tower + su Causeway Spring Dawn) + Longjing tea + Silk culture + tour guide Service + tourism Liability insurance, only 78 yuan. Reflected to the guide, why the introduction of the Internet and the contract is not the same, the guide just said that all contracts prevail. Why not go to three ponds printing month, the guide said has sealed the island "West Lake Day Tour" The first stop, is Leifeng Pagoda. However, the guide said, can only look outside, want to go in, tourists to spend 40 yuan to buy tickets. 9:30 A.M., to Huagang fish. Guided only in the "Huagang fish" before the stone, explained the 5 minutes, leaving 3 minutes for tourists to take photos. Then, urged the tourists to take a cruise, but also said "West Lake, although the theme of each park is not the same, but the landscape is the same, want to take pictures, and so on to the song Courtyard Wind Lotus, is the same." "9:48, the tourists are on the West Lake Cruise. After three pools of Indian months, just a few glances away. 10:10, the cruise ship docked. A tourist from Yinchuan asked the guide: "I have been to the West Lake in the past 1980 years, on three pools of Indian month, today we do not go up to see it？ "The guide's answer, asks the person to laugh and cry:" Since the West Lake after the successful, many scenic spots are protected, three pools India month is a lake island, every day sinks, therefore now has sealed the island, the tourist cannot go up. "Foreign tourists believe, take the tour bus, went directly to the next attraction-Qu Feng and huanglong tucui." In the name of the introduction of silk culture, the essence is to sell silk by noon, in the car, the guide introduced the Chinese Silk Museum. However, 12:15, the tour bus was opened to the song car park, to visit the "Hangzhou Silk Show." Before entering the "Hangzhou Silk Show", the Guide sent a "merchandise quality credit card" to each visitor, which has a barcode. The guide said that when shopping for the checkout, it should be handed over to the cashier. At the door, the silk show staff introduced a map of the Silk Road. This thought is to understand the silk culture, but, Hangzhou Silk exhibition, is a silk shopping mall. Silk was sold on the first floor, and the second floor was sold for silks. The staff first introduced the Silk quilt cover, also took the lighter burning, also introduced the Silk Quilt, teaches the visitor how to distinguish true and false silk. After the introduction, seven or eight salesmen on the swarmed, a set of silk quilt, to tourists to do a marketing. Most tourists did not buy, only two female tourists in Guangzhou, looking at a set of children's bedding. At this time, all the other tourists on the second floor, the guide left most of the tourists, but has been "enthusiastic" to accompany the two female tourists around, to help sales salesman together, until the female tourists pay by credit card. Hangzhou Silk Exhibition This point, the tourists spent one hours, the guide did not urge, let everyone slowly look, buy. Free drink longjing tea, do not buy is not good face around 1:30 P.M., the guide said to "Longjing tea", in fact, is to bring tourists to the Melling tea court. Melling Tea Garden is a two-story small house, which has nearly 20 small rooms. When the visitor entered the room, the guide went out, and three waiters came in with tea and boiling water, and then closed the door. First, the waiter was very enthusiastic about the tea to every visitor, and then introduced the West Lake Longjing tea. A female visitor from Hebei is engaged in the hotel catering industry. She looked at the tea in front of her without a sip. She said that this is the green tea, the worst tea, the hotel is not in stock, generally are roadside small restaurants, bubble to customers drink. After the tea, the waiter began to sell the tea. Waiter said, to the tourists drink, is last year's rain tea, 125 grams a can, 120 yuan per can, this year's agree tea is 280 yuan/cans, Super West Lake Longjing is 450 yuan/cans. See the tourists no movement, the waiter began to promote: Buy four cans to send a can. Still no one buys, continues to give in, buys two cans to deliver half cans, the tourist all gets up to go. On the bus, the guide's face, not very good-looking, but also said: "Such a good tea does not buy, it is a pity." "Tourists wonder, the guide is not always outside?" How did she know we didn't buy tea? Ling Yin Please have a card, native supermarket shopping busy in accordance with the contract, two shopping places have been to the last stop is the spirit hidden flying peaks. At the door of the temple, the guide took the visitors into a incense shop, so that everyone please incense. Fragrant Price, 100 yuan-500 yuan. It is strange that the cashier will give the guide a small card when he has paid the money. When the visitor is out of the door, another salesperson will send a column of incense. At this point, the guide will give the small card to the salesperson. At that time, the Incense Shop tour guides, but, each guide back to the salesperson's small card, she is according to the head points open. 3:30 P.M., the visit to the peak of the Ling-Lai ended. The guide proposed to take us to a small and cheap supermarket. The supermarket is next to the children's Park on Nanshan Road. The tour guide said that the supermarket is not in the range of travel, only 5 minutes. But the last shopping time is more than half an hour, the guide did not push. When the tourists pay the bill, the guide always stands beside the cashier. After all the visitors got on the bus, the guide stayed in the supermarket for several minutes before coming out. Around 4:30 P.M., the tourist bus sent the tourists to Wushan Square. The trip to the West Lake is over. Tour fares do not earn, all rely on kickbacks and Stoufe this trip "West Lake Day", tourist attractions, shopping spots but spent a whole afternoon. A car man, from apart. Some of the bus station in the city, spend 175 yuan to enroll, some in the hotel main station, spend 120 yuan newspaper, more in the online group, 78 Yuan, 88 yuan, 98 yuan have. Total 5 spots, three charges, two free. West Lake Cruise (not on the three Tam India month) 25 yuan, flying peak 45 yuan, Huanglong tucui 15 Yuan, a total of 85 yuan, plus fares, guide services and insurance, we buy the price is 78 yuan, the travel agency is not a loss? An unnamed guide said, with "Day Tour" team, tour fares are very low, the guide did not earn money, almost all the income by the Stoufe and kickbacks, or travel agencies will be paid. The guide said that Hangzhou Silk show to the "Quality credit card", incense shop to give small cards, in fact, is to take kickbacks vouchers. In the local specialties supermarket, the tourist each consumes 100 yuan, the guide and the driver can each get 5 yuan. Even if tourists do not shop, some shopping venues, at the end of the year will also be STOUFE to guide, is generally 5 yuan/person. Contract travel and actual discrepancy, tourists have the right to request the return of Hangzhou "Day Tour" industry association Secretary-General Zhangshuirong, at present, Hangzhou is qualified to do "West Lake day Tour" travel agency, there are 22, annual reception of tourists 400,000 people. 175 Yuan "A day tour of West Lake", is a designated scenic spots, each of the attractions need tickets, is the boat tour of the West Lake, three Tam printing moon, Ling hidden flying peaks, Ye Wang, Huanglong Cave or Tiger run two choose one. "One cannot be less. "Zhang Shui said, one less, it is necessary to return the ticket money to tourists, the toll spots to change to free attractions, but also illegal." In fact, Hangzhou's "Day-trip" project management has been relatively strict, Hangzhou city tourism Quality Supervision will regularly "Hangzhou Day" service quality of unannounced investigations, last year, Hangzhou, three travel agencies were fined. Hangzhou Municipal Travel Committee related officials said that March 2012, Hangzhou, the latest modification of the "Hangzhou" Day Tour "tourism Contract" (model text), is to standardize the "day trip." According to the model text,"West Lake Day Trip" shopping point, can not exceed two, otherwise all are illegal. In addition, according to the Travel Agents Ordinance, visitors to the front of the car, must sign a contract with the guide. If the itinerary of the contract is not in conformity with the actual, the visitor has the right to request the refund and lodge a complaint with the Hangzhou tourism quality supervisor.