Buy counter pay wrong money after sale is difficult to protect

Abstract: When the home decoration consumption peak season, the big household enterprises and stores can no longer restrain the desire to absorb gold, have launched various forms of let buy. Brand joint concessions, small profits and quick turnover, such as the usual gimmicks to many consumers. However, recently many consumers have reversed

When the home decoration consumption peak season, the big household enterprises and stores can no longer restrain the desire to absorb gold, have launched various forms of let buy. Brand joint concessions, small profits and quick turnover, such as the usual gimmicks to many consumers.

However, recently a lot of consumers reflect, in the participation in home group buying encounter hidden consumption, the quality of service shrinkage, poor after-sales service problems. Reporter observation found that home group buy the surface, but the hidden mystery.

Group Buy counter pay wrong money

Reporter recently visited the Guangzhou market found that many home stores are hot push group buy, participate in group buying customers are not a small number of discount discounts to 10 percent. However, a recent consumer to the reporter, in group buying encounter hidden consumption, in order to recover the deposit, had to pay the merchant liquidated damages.

Mr. Lin, who lives in Haizhu District, said he saw a price-favorable cabinet in a group buying event on a website. Merchants promised at that time, as long as customers pay 5000 yuan deposit on a free gift set worth 500 yuan. The price on its own concessions, as well as gifts, Mr. Lin immediately signed an appointment list.

However, in the late installation, Mr. Lin found that the top of the board, outside the board and other costs are significantly higher than the original expectations, and the original signing when the merchant did not give it a clear explanation. Mr. Lin then proposed a refund, but the other side said the agreement has stipulated that no refunds. Helpless under, Mr. Lin can only pay 500 yuan liquidated damages only to get back to settle this matter.

It is reported that the current home group buy popular lively behind, such cases and a few. In this respect, the industry to remind consumers, buy a lot of reservations contract ambiguous terms, very likely to lead to hidden consumption, consumers must carefully read the contract to ensure that each clause is clear and clear, so as not to fall into the business trap.

The factory Regiment is more vigilant

The reporter learned that the current prevalence of home network group buying there are two main forms, one is led by the home store, the organization of many brands to participate in group buying, the other is a home brand launched a single brand buy.

Industry insiders said the two forms of group buying are actually initiated by the offline entity shop, physical stores and shopping sites to cooperate in the online group buy consumers, and consumers can experience in the physical store, look at the goods, and then online purchase orders, the more the number of group buys, the lower the discount.

However, the reporter observed that the home group buying market is not only well-known big brands, but filled with obscure small brands.

The industry insiders said that there are many "motley" in the home group purchase, a large part of which do not have independent factories and stores, such brands are more attached to some so-called professional group buying site. It is understood that these brands in the online listing, do not need to provide business-related qualifications, as long as the purchase site to pay a certain fee can be completed after the above formalities began to call group buying members.

In this respect, experts suggest that it is best to go to the physical store experience to see goods.

In addition, it is reported that some manufacturers directly with consumers to the factory to experience group buying. Customers through the site after the registration, can visit the home product production process. However, people familiar with the matter said that seemingly luxurious tour-like factory group buys, there are many have strong buy strong selling suspicion. The person suggested that you should choose to participate in the trust of the large web site and well-known brands held by the factory group buying activities, and their products and brand to do a full understanding.

Hard to protect after sale

Consumers in group buying encounter bad service attitude is not new, and home purchase is no exception. Among them, the exchange of disputes has been ranked in the consumer most headaches before the top three.

There are consumer small Hu said, two months ago in a group buying activities booked a batch of tiles, two weeks ago with the merchant to negotiate a good design plan after delivery. However, the tiles did not use up, he contacted the merchant request to return the unnecessary damage-free tiles, but was a businessman rebuffed.

Merchants said that the surplus in 30 days without breakage, not soaked in water and with the original packaging can be returned, or not return. Xiao Hu's order has been more than 30 days return period, so can not return. Helpless, he had to make a complaint, however, the merchant said, the previous "return remarks" in the relevant instructions, consumers themselves did not pay attention.

Industry people suggest, do not blindly chasing the price of discount and ignore the protection of after-sales service, if the receipt of more than 30 days and other special circumstances, should be in advance and the merchant to negotiate a good after-sale matters and retain the relevant documents.