Buy coupon expired not convertible? Consumer Association: Need to negotiate with group buying site solution

Ms. Zhu to our rights hotline 85188518 reflect: This September i in http://www.aliyun.com/zixun/aggregation/3985.html "> public comment net bought Purple Yan hundred chicken Purchase voucher, then did not pay attention to, Thought it was due November 30, went to see today, found that expired, 11544.html "> I contacted each other, but the other side said the void can not be used." Hope that the commercial newspaper to help defend rights.

September, Ms. Zhu spent more than 20 yuan in the public comments online Group A Purple Yan Hundred chicken Products, "I thought it was the end of November expired, but now found that the coupon on the November 23 expired, but this is my money to buy, should be given normal exchange." "Ms. Zhu said," This product itself perennial sales, if it is for group buying and the introduction of specific products, perhaps they give up rights.

Ms. Zhu said that she did not pay attention to the site before the deadline of the notice on the website, so to the Purple Yan hundred taste chicken Asked if you can continue to use buy tickets, but was the other side of the customer service refused. Then through with the public comments on the staff of the network, the other side said that the temporary can not find Purple Yan Hundred chicken Head, is willing to give her 10 yuan public comment net coupons as compensation.

"This coupon is originally I bought with cash, but the last Purple Yan hundred chicken but did not give me a positive answer." "Ms. Zhu said, after their own rights through the Consumer association, the public comments on the Web site in their own account to enter the corresponding amount of compensation. "But the 20-dollar money is not available, only for the public comment network consumption." ”

"When buying coupons, consumers should first look at the face of the purchase site to show the deadline and then order." This is in itself a normal market economy behavior, if everyone because of ignoring the deadline to pick up the goods, will cause trouble to businesses. But there is no expiration of the purchase coupons purchased in cash, which can be used in strict terms. As far as China's consumer agreement protection law is concerned, there is no clear definition and specification of such instruments, and consumers need to be cautious in consumption. "Consumer Association staff said that the business in the website to promote products often to buy the site to pay a certain margin, consumers can first complain to the Web site rights." If you encounter such problems need to work with the Web site, business negotiations.

Daily Business Report Trainee reporter Shaoming