Buy the wrong call O ' Connell shoe return rejected

A few days ago, consumer Hu in Kanglong casual shoes Jiangchuan Road shop to buy a pair of O ' Connell shoes and sandals, but these two pairs of shoes are a problem, shops not only issued regular invoices, customer complaints are not properly handled. Miss Hu helpless to call this hotline complaint. Hu will be a pair of "O ' Connell" orange cowhide shoes to the reporter, the shoe is from Zhejiang Yongjia County Shoes Co., Ltd. production, the total distribution for the Austrian sports Shoes Sales Co. The shoe box is labeled "Kanglong casual Shoes", the shop is issued a printed small ticket, above stamped with the Austrian group Kang long casual shoes Minhang Direct sales of the seal. Although the word "qualified" is marked on the shoe box, this pair of leather shoes has obvious asymmetry. Said Miss Hu, she bought two pairs of shoes at the Kanglong casual shoe store at No. No. 209 Jiangchuan Road in Minhang a few days ago, one pair is orange cowhide shoes, another pair is sandals, then found leather shoes insole has wearing traces, there are black stains, the store long said insole can change, the quality of shoes is no problem. But in fact the insole is glued to the soles of the shoe, at that time Hu did not know. After going home, Miss Hu put on the shoes always feel asymmetrical, after a closer look only found that this pair of shoe shoes sewing tightness, one shoe head is round, while the other is irregular shape, stitching is quite coarse, materials are also different. The next day, Miss Hu to the shoe store request, the shop chief said "Now the store is not goods, to wait a week." So Miss Hu left the shoe in the shop. That night, she went home to try on that pair of sandals, found that sandals also exist quality problems, the soles of the liner is very uneven, blowing up the knot also grinding feet. She rushed to the shop again, the salesperson after inspection suggested she left the shoes in the shop, wait until the goods again, Hu agreed. At this time, the shop chief tells her, before that pair of shoes arrived, and took out two pairs of shoes to Hu election. However, these two pairs of shoes have been worn by people, and there are obvious chromatic aberration, the size of the shoe is also different, Hu request to return shoes, shops are determined not to return, and said "you go to complain." In this case, the reader hotline dialed the "Kanglong" company in charge of a shop female manager of the phone, the other side said, "If our shoes do not do well, then do not wear, the shoes were she passed, so do not deal with, she can go to 12315 complaints." "The reporter also dialed the shoe box on the After-sale hotline, a customer service said," has been worn shoes can not be returned, shoe size is because the shoes are handmade, allow differences. Although not shifting, but we can guarantee. "Then," Shanghai Kang Long "a sales person in charge of the call to the newspaper," This two pairs of shoes are not through we do not investigate, shoes once there is a problem, the store to send to the company, by the company professionals to identify, the shop did not go to standardize the process, we will also be "This newspaper will continue to pay attention to this.