Car rental website to effectively increase the user turnover rate of several skills to share

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Turnover rate has always been the focus of all E-commerce sites, and the turnover rate for the traditional car rental site is very important, because most of the car rental industry visitors are local users, 80% of the deal is the user calls after the deal, So for the car rental industry, the optimization of site turnover is often different from other sites, today I would like to share with you about our own car rental website to improve the turnover rate of several skills, hope to help everyone.

First: Car rental website to guide users to call the first prerequisite

In the traditional industry website Car rental website for the user to deal with the model is generally the user to call, confirmed by telephone orders to deal, there are few online delivery orders, because often the car rental users want to quickly get vehicle information, vehicle quotes and company information, etc. So the way to submit an order online will greatly reduce the turnover rate. The first priority of a car rental website is to attract users to make calls. First of all, in the user visit the site's first screen position to put eye-catching company telephone information, at the same time in the bottom of the article, with red text labeled our phone, in the article also to mention any questions to call our XXXX phone, The purpose of this is to improve the user's telephone consultation rate, only the telephone consultation rate up, car rental website turnover rate can be improved, so give up the online submission system, focus on directing users to call.

Second: The car leasing industry should fully emphasize the scarcity of

Through the above first step to improve the telephone consultation rate, we are still a step away from the deal, that is, after the user calls into the phone after how we deal with users, according to the author of their own telephone counseling so long experience is to be in the telephone through psychological hints of the method with the customer stressed scarcity, By implying what kind of opportunity and price the user will lose, tell users what we now have a price promotion activities, but this activity is about to end, after the village has no this shop, so must seize the time, through this way will have a great impact on the turnover rate.

General call customers, are very accurate needs of customers, have the intention of the customers have listened to our scarce reinforcement will be more easily, easier to deal with the next single, this is a deal in a psychological hint, By stressing what you're going to lose in words, it's often more persuasive than stressing what you get.

Third: Car rental industry to a little higher price

In a lot of meetings when the negotiations will be the bottom of the practice, from the beginning of the two sides are not concessions to the final negotiations both sides have yielded some to achieve the goal of success, we in the car rental industry in the phone deal can also take this approach. When the user consults the car rental price of the specific model, we can slightly increase the price of some of the newspaper to the customer, when we can have the intention to demand concessions, we can put on the surface of a very embarrassed appearance, and finally in the "do not want" situation, to reduce some of the price of customers, for customers, Psychological will be very happy because of their own cheap, for us to our customers lower prices may often also be our initial normal price without any loss, so for the phone quote we have to grasp a slightly higher point of practice.

Four: Ask the customer's concerns

In the car rental industry to achieve the above 3 points, often the turnover rate will be very high, but there are still some of the situation is that customers still have some concerns to consider, at this time we need to take two strategies first directly ask the customer what is your main concern? Through such a question Falay found customer concerns and then targeted solutions, such as customers worry about renting too far, then we can send cars door-to-door service. Second: If the customer is unable to deal, we first record the customer's phone number and name, the next day, the manager or the boss to call again to follow up.

The above is the author engaged in the car rental industry since the site to improve the turnover rate of 4 points of skill, hope to help you, the final reprint please specify the XI ' an rental company http://www.xianzuqiche.com/(xi ' an car rental), this article is not easy to original, experience sharing more difficult, You are welcome to reprint but please specify the copyright, thank you!