Cattle NET to cancel the low price order

Absrtact: Want to travel, find the way cow! Recently, the people of Mr. Liu is running this slogan, on-line cattle travel network to advance the heartbeat of the special self-help travel orders, but low price into a bubble, the order was unilaterally canceled by the website. In this regard, the way cattle explained that the net

"To travel, to find a way cow!" "Recently, the people of Mr. Liu is running this slogan, in-line cattle travel network to advance the heartbeat of the special self-service travel orders, but low price into a bubble, orders were unilaterally canceled by the site." In this regard, the road to the cattle explained that the site system caused by problems. Activist lawyers believe that the website is responsible for the negligence of the contract.

Low price orders for consumers canceled

According to Mr. Liu, he has been longing for the Maldives, this year January 4 he in transit cattle online to see, from Beijing, the Maldives Kulama 5 nights 7th Travel Special information, double plus insurance and so only 10095 yuan, he booked the March 28 set off two self-help tour. To his surprise, the next day the trip plan went down the drain. "The Way cattle net customer call me to say, because the resource is insufficient, so order cancels." "Mr. Liu again login to the cattle net, found and his orders the same self-help tour, single price into 16703 yuan." "I have placed a double price on the order that has been unilaterally modified by a passer-by to 33406 yuan."

Beijing Morning News reporter saw a few orders screenshot confirmed Mr. Liu's statement, "I think the way cattle network cheating consumers suspected." After I submit the order, it is unreasonable to cancel the order and revise the price unilaterally for the reason of the shortage of resources system error. What's more, after the price increases, the page shows that there are resources available to book a group. Mr Liu hopes that the travel network can fulfill the original two-person total of 10095 yuan contract orders.

The system problem of the cattle network

Reporter on the situation of Mr. Liu to the Customer Service hotline Consulting, service staff after the check order number explained that, due to the site system problems, resulting in Mr. Liu's order price is wrong, the matter has been feedback to the corresponding departments. "This situation can not be avoided, the manual has been in the audit." Our company has hundreds of thousands of lines, prices will inevitably have a disorder, but later the price has been artificially modified. "The customer service staff said," The way cattle net ' booking notice ' indicated that, ' The Self-Service tour product all is the instantaneous valuation, please take our final confirmation price to be subject '. In other words, only when we manually confirm the price is correct, the online payment function can be opened, consumers can operate online payment. But the original order of Mr. Liu has not occupied the position of success, only in the advisory order status. ”

Reporter to visit the official website of the tourist network, the reporter noted that each self-help tour page in the middle of the prominent location of the orange box are marked with promotional prices, but not the actual payment price. Mr. Liu also displayed a single promotional price of 4801 yuan, while the actual pay price of 5001 yuan. Pull down the page, there will be "select the time and number of travel" Information Bar, consumers need to select the appropriate time in the scroll box and the number of travel to set the specific price. In this respect, the customer service staff said, "promotional price equivalent to the lowest price of the year, consumers are not necessarily all able to choose, there may be in the pro-trip before the special sale to catch up." ”

Lawyer says

Consumer orders are considered as valid contracts

Chu Baochang, director of Beijing Hui Jia law firm, said, "in this case, consumers see the price of online publicity and itinerary, the order has not been paid." If the consumer refuses to pay, it is the consumer default, if the travel net unilateral system has the problem causes the consumer to be unable to pay, or does not accept the payment, then belongs to the website The fault. "Since consumers are already on the Web site, they are considered a valid contract and should be performed by both parties," said Qiu. "Even if the order has not yet entered into force, but the online price has been changed to also belong to the website contract negligence liability." ”

In addition, according to the so-called "notice of reservation" Agreement on the website, he said, "If it is not fair to say that it is unfair to the parties to the format contract, or to limit the rights and interests of consumers, it will be ineffective even if such reminders have been previously provided." In this case, the two sides can resolve the matter first, such as the negotiation fails, and then through the relevant administrative departments or to the court proceedings. ”