CCTV accuses Samsung of mobile phone maintenance of lucrative maintenance Senqui

Maintenance people for Samsung Senqui "roadside shop only dare to remove screen" screen outer glass cover plate fragmentation but to spend 1650 yuan screen replacement CCTV blamed Samsung phone repair profiteering it times reporter Qianlifu Figure Oriental IC after last year's Apple iphone repair by CCTV named after the criticism, another international handset maker Samsung was also bombarded by CCTV recently. CCTV reported that a consumer of Beijing's Samsung Note2 screen of the outside Glass smashed, samsung after-sale repair shop requirements for the whole screen for 1650 yuan, while in small repair shop glass minimum of 390 yuan. CCTV reports also said that the mobile phone screen glass generally only sell 7~8 yuan, in order to accuse Samsung mobile phone maintenance of profiteering. Samsung is not responding to criticism from CCTV. However, the mobile phone maintenance industry, a number of senior people said that the CCTV report is biased, the Galaxy Note2, Note3, S4 and other mobile phone screen is the AMOLED light-emitting diode display technology, the screen is made of glass cover plate, display screen and the three parts of aluminum sheet tightly molded. "Even if only the glass cover is broken, the regular repair shop is the whole change screen, because the screen apart, put on a new glass cover plate, and then glued together through the glue, the quality of the screen can not restore the original level." "said a senior maintenance person. Note2, such as mobile phone screen "Trinity" Demolition can not guarantee screen repair quality after the screen is mainly composed of glass cover and display screen two parts, generally speaking, if only the outer layer of glass cover plate is broken, the inner screen is not bad, only need to change the outer glass cover plate, maintenance costs are also much cheaper. CCTV questions the reason for Samsung, but also in this, why only the whole screen replacement. "This is mainly because the new Samsung mobile phones used on the screen is not the same as before," Zhangyu (a pseudonym) said, he engaged in mobile phone repair more than 10 years, the current set up their own repair shop is a number of domestic and foreign mobile phone manufacturers authorized repair points. At present, Samsung's Galaxy Note2, Note3, S4 are AMOLED screens, "can be said to be the best mobile phone screen." Compared with the current market mainstream TFT screen, AMOLED screen reaction faster, higher contrast, a wider perspective. In addition, AMOLED with the characteristics of light, do not need to use the back plate, so the screen brightness is very uniform. Zhangyu Introduction, Note2, S4 and other mobile phone screen, in addition to a glass cover, screen composition, the interior also has a layer of aluminum, "aluminum plate has two functions, one is to the glass screen support, the second is to be able to play a good cooling effect." "To ensure the quality and display of the screen," such as the prevention of ash, "Samsung will glass cover, display and aluminum plate tightly molded together," repair point is not a process to dismantle. For example, in the process of disassembly, it is easy to make the aluminum plate deformation, the cooling effect on the phone, it is likely to trigger other phone failures, "Zhangyu said. Tang, Deputy Secretary-General of Shanghai Electronics Service Industry Association, said that with the improvement of manufacturing technology, the combination of mobile phone screen components more and more closely, "the gap is getting smaller, ensure the display effectFruit。 But to screen disassembly is very difficult, the need for factory equipment, the general failure rate is very high. "So now in the international, the overall screen has become a trend, but also more and more domestic manufacturers in doing so." Roadside repair shop "bold" formal maintenance point is not dare to October 14, the reporter came to the west of Tianmu Road, Samsung mobile phone designated repair points, asked the glass cover plate fragmentation of the telecommunications version NOTE2 can only replace the glass cover plate. Staff said, can only change the screen overall, repair price is 1580 yuan. Zhangyu also said that their repair points only accept the whole screen, the price is similar. 1580 yuan maintenance price and CCTV reported that the 1650 yuan difference is not much, at the same time CCTV mentions small repair shop to change glass cover plate minimum of 390 yuan. "In order to ensure the quality of service, we dare not separate to change, will only change the screen as a whole." Roadside repair shops dare to change, but they can not guarantee the quality. "Zhangyu said, they received a lot of users, before changing the glass cover, but later the phone screen effect is very poor," the small workshop outside is glued together. And the good way is to molded, this should have specialized equipment, value hundreds of thousands of, small workshop is impossible to adopt. Even if molded, the quality after maintenance can not be fully guaranteed. "Moreover, the AMOLED display uses the organic material, the screen has the service life, if the maintenance is improper, the screen life will accelerate the attenuation, the display effect will be inferior." In the vicinity of the Samsung designated maintenance point, the city is not a night mobile phone market. Here, the reporter inquired whether Note2 can change glass cover board, a stall owner said can change, the price is about 400 yuan, "I can make sure you can use, but can not guarantee the effect to be same as before", the stall owner is honest. In the CCTV report, also mentioned AMOLED touch screen production from South Korea, the current international market price of 100 U.S. dollars, that is, the equivalent of more than 600 yuan, and 1650 yuan maintenance price, there is still a huge profit margin. Zhangyu to this that the CCTV did not put the maintenance point of the rent costs, labor costs, management costs, such as counted, these parts of the cost is in fact the big head. "Rents and labor costs have risen very sharply over the years, and maintenance services have not changed for more than 10 years." Like a designated repair point in Pudong, the monthly rent will be a hundred thousand of yuan, and in order to shorten the waiting time for users to repair, have to recruit more. CCTV reports should take this part of the cost into account, so that the profit is actually not high. "Zhangyu said. Related reading note 3 screen accidentally broken can be free to change days ago Samsung announced in addition to the regular three packs of services, "Samsung mobile phone Peace of mind Service" and note 3 sales synchronous start. The service may be granted to the consumer from any channel of purchase of the country bank Note 3. In 90 natural days, due to customer reasons for the damage of mobile phone host, Samsung will be free of charge to repair the mobile phone components of the replacement costs and repair labor costs. In other words, if the 3 phone screen accidentally broken, you can enjoy the free replacement screen service; Note 3 shell broken by accidental fallLoss, you can also enjoy a free replacement shell service. But at present "Samsung mobile phone Peace of mind Service" for Samsung experimental nature of services, only for Note3 models.